urgent printer problem

[arni_1]

hello

we have the problem, that the default paper size of our printers change almost every day from A4 back to letter. we have a windows 2003 server.
has anyone a hint?

thanks
rolf

[Roger Faucher]

Rolf:

Are all the printers installed on the W2K3 server and then shared out to the client computers? Does the same error occur if you try to print directly from the server to the printer? What is the printer model? Have all the MS Windows Updates been applied to the server?

Make a great day!

Roger

[Thomas Bianco]

there is no such thing as an "urgent printer problem",

poorly designed drivers can do this, but it's far more likley you have a US admin who's got a printer mapped.

[arni_1]

what does that mean, an us-admin? where can I change the settings? under regional options?

[Omar Senussi]

Hi Arni
Following the other two responses, answering Roger's points would be helpful. what driver are you using? If PCL6, you might try the PCL5e drivers. I have had some weird effects with the PCL6.

[Thomas Bianco]

letter is triditional for United States, that's all.

i've found that an administrativly power user's settings will tend to bleed onto other users via printer sharing. check to make sure none of your admins have set their mapped printers for personal settings