usb problem

[stayhunger]

A usb external hard driver insert to a usb connecter on rx2620 with Windows 2003 OS.
but it doesn't work, and this external hard driver has own power supply, so it isn't the power supply problem.
I have checked the manual, there is follow description:"
Windows supports USB keyboard and mouse,
as well as other USB devices with driver support".
So I don't know what's the reason, can anybody answer this problem? thansk!

[James ~ Happy Dude]

Hi,
1) Check if the USB Drive is working on other Server/PC.
2) Try Different USB port.
3) Does any other USB device work on the same USB port on the server ?
3) Does this External Drive has a Driver CD ?? If so, install the Same.

James.

[stayhunger]

1)this device is no problem used on a pc server.
2)we can't find this in devices manager.so it doesn't work install a driver.
3)it works normally when connect a usb mouse or a keyboard to those usb connectors.
4)there are 4 usb connectors on rx2620,we try to connect every one, but all fail.

[James ~ Happy Dude]

Try Adding the Hardware MANUALLY !
See if the server picks it up that way,

James.

[stayhunger]

By manually? How to do this?
Thanks.

[James ~ Happy Dude]

Control panel > Add hardware..