Does HPE support agent read customer's email?

[Yangtze]

Not sure if this the correct board for this.

I bought a used DL20 Gen10, and wanted to update its firmware, I couldn't download it after log into my HPE account, then I wrote to HPE support according to the message shown on the download page, and the conversation goes like this.

Thursday, January 26, 2023 2:36 PM:

Request sent - HPE ProLiant DL20 Gen10 Server - Drivers and Software

Jan 26, 2023, at 14:29: HPE replied: 

Can you please provide the below information to proceed further.

1. Is the end-user a Government entity? Y or N
2. Is the end-user a Military entity? Y or  N
3. Is the end use for military purposes? Y or  N

Jan 26, 2023, at 14:33, I replied:

Thank you for the response.
To answer your questions, the answer for all three questions are No.
I am a personal user who just bought a used DL20 Gen10 yesterday from EBay, and purpose is for personal learning.

February 4, 2023 2:55 AM, I replied again since HPE did not respond:

Is there any update? I still can’t download the firmware.

Feb 4, 2023, at 01:50, HPE Pointnext Global Trade Support replied:

Please provide Company full legal name & website to proceed further.

Saturday, February 4, 2023 1:13 PM, I replied:

As I mentioned in my previous answer, I bought this server for personal use, learning purpose.

And Feb 6, 06:16,HPE Pointnext Global Trade Support replied:

Can you please provide company full legal name & website to proceed further.

[Sunitha_Mod]

Hello  Yangtze, 

Thank you for writing to us! We are sorry to hear you are facing issues while downloading the firmware. We have escalated it to the concerned team, they will check and reach out to you.