3PAR StoreServ Storage
cancel
Showing results for 
Search instead for 
Did you mean: 

Both nodes on 7200 3PAR storage array are not working at all

Emad Omar
Regular Advisor

Both nodes on 7200 3PAR storage array are not working at all

Hello,

We had shutting down both nodes on 7200 3PAR SroreServ array for a maintenance activity at DC. After maintenance activity completed we switched on both PCMs but we got below LEDs appeared :
1. On PCMs: Solid Amber on Battery Fail LED, Solid green on PCM OK and Battery Good LEDs.
2. On both Nodes: Flashing Blue on Hot Plug LEDs and Flashing Amber on Fault LEDs.
3. On front Bezel LEDs: Solid Green on System Power LED, and solid Amber on Module fault LED.
4. On disks: We have only cage0 and all disks are off (All LEDs are Off).
5. Network ports: Off


I checked the output from the serial console port using grey adapter with PN 180-0055-01 with the blue ethernet cable, 8b-n-no flow control-57600 in Putty, Mfg port on top or down node, but nothing displayed.

Please advise.

4 REPLIES
Venkatesh_SL
HPE Pro

Re: Both nodes on 7200 3PAR storage array are not working at all

HP 3PAR StoreServ 7000 Storage - Troubleshooting Guide

https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-c03610832

Please check the above guide.

I am an HPE Employee
If this helps you with your issue, please click the thumb to register a Kudo.
If it resolves the issue, please consider marking it as an Accepted Solution.

Re: Both nodes on 7200 3PAR storage array are not working at all

The footprint you are describing indicates the nodes have a internal failure and both nodes will need to be replaced.

Please log a service call to get this addressed.

I am an HPE Employee
If this helps you with your issue, please click the thumb to register a Kudo.
If it resolves the issue, please consider marking it as an Accepted Solution.

Re: Both nodes on 7200 3PAR storage array are not working at all

When the nodes are replaced, the original node disks must be moved to the replacement nodes.

The FE will also need to halt the node as it boots by typing ^w (control w) and then setting the system serail number on the nodes with the following command from Whack>

Whack> set perm sys_serial=7_digit_sn

 

 

 

 

vibeesh1
HPE Pro

Re: Both nodes on 7200 3PAR storage array are not working at all

Hello @Emad Omar

The symptom you have , need replacement of Both Node H/W but retain the original IDE drives in it.

Raise a call with HPE and get the Parts + CE at site.

One thing to remember is that, prior to boot UP the node, Need to ensure all the PROM settings are correct (sys serial number, Node ID,midplane type..) which CE should be aware of.

 

Thanks!

Vibeesh V

If this helps you with your issue, please click the thumb to register a Kudo.
If it resolves the issue, please consider marking it as an Accepted Solution.