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11-03-2017 01:22 AM
11-03-2017 01:22 AM
Memory utilization on HP 2620 48 POE+ is too high
We have received "Memory utilization on HP 2620 48 POE+ is too high" alerts in monitoring tool but "Show sys information" is showing that
Memory - Total : 134,217,728
Free : 6,362,512
I have cleared the unwanted logs also in the switch but still alerts reflecting in the panel
Could you please someone help me ,how can i clear this alert ?
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11-03-2017 03:08 AM
11-03-2017 03:08 AM
Re: Memory utilization on HP 2620 48 POE+ is too high
Are you referring to an Aruba (HP) 2620 48 PoE+ Switch with SKU J9627A?
If so can you kindly share the Software Version is running on now (RA.xx.xx.xxxx)? Perform a show flash and/or a show version at CLI and report back output(s).
I'm not an HPE Employee
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11-03-2017 05:31 AM
11-03-2017 05:31 AM
Re: Memory utilization on HP 2620 48 POE+ is too high
Yes same model.
Version info: J9627A Configuration Editor; Created on release #RA.15.08.0009
SGE318-008062# sh flash
Image Size (bytes) Date Version
----------------- ------------ -------- --------------
Primary Image : 9239850 05/09/12 RA.15.08.0009
Secondary Image : 9239850 05/09/12 RA.15.08.0009
Boot ROM Version : RA.15.10
Default Boot : Primary
SGE318-008062# sh ver
Image stamp: /ws/swbuildm/rel_galt_qaoff/code/build/xform(rel_galt_qaoff)
May 9 2012 15:28:43
RA.15.08.0009
474
Boot Image: Primary
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11-03-2017 05:42 AM
11-03-2017 05:42 AM
Re: Memory utilization on HP 2620 48 POE+ is too high
Well, as you see, Software version RA.15.08.0009 is quite old (2012, so 5 Years ago)...at this point it's difficult to say what could be the root cause...if it was a bug (who knows which Software version solved that bug in the past) the only way is to (re)test using an updated Software version (RA.15.18 or RA.16.xx)...or, if you don't want to update your Switch software, the alternative route is to do diagnostic to try to understand which process (or processes) - service - is consuming that amount of Switch's memory.
I'm not an HPE Employee
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11-03-2017 08:41 AM
11-03-2017 08:41 AM
Re: Memory utilization on HP 2620 48 POE+ is too high
thanks for update ,will try to find the Root cause
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11-03-2017 09:48 AM
11-03-2017 09:48 AM
Re: Memory utilization on HP 2620 48 POE+ is too high
Maybe a process is starving memory or leaking...what is the actual Switch's uptime? after a reboot - if possible - amounts of total (available) and used RAM are immediately the same as they are now or the ratio is completely different (more normal to have a used RAM low value if the Switch isn't doing fancy things)?
I'm not an HPE Employee