mailbox manager

[Jay Scheiner]

I am trying to get mailbox manager for Exchange 5.5 (sp3, nt4 sp6a) to delete items older than 21 days from the users deleted items folder. I thought I had set this correctly, but it seems to have deleted items from their Inbox that had not been read yet.

[Jamie Hughes]

Hello,

Are you sure you have it configured to only do this in the Deleted Items folder? It sounds like you have configured it for all folders and / or for the Inbox folder.

Microsoft has a pretty good article on how Mailbox Manager works. I would start here and just double check to make sure everything is setup correctly.

http://support.microsoft.com/support/kb/articles/Q258/7/58.ASP

Can you tell me more about what you have configured with Mailbox Manager so I can try to reproduce it? You only have the Deleted Items folder setup to DELETE messages after 21 days? But it is also deleting items older than 21 days from the Inbox folder? Please share as many configuration details as possible.

Best regards,
Jamie Hughes

[Jay Scheiner]

Under Exch admin program-add ins-mailbox mgr properties, policies tab. Container (site name) recipients container. Click on folder age limits, all boxes are CLEARED except Sent items (180 days) and deleted items (21 days). Other items have a number in them (greyed out) but are not checked. I have changed the action from delete to audit until I have figured out what is going on, and am getting a detailed report rather than a summary (lesson for the future- audit first then run it).

[Jay Scheiner]

Under Exch admin program-add ins-mailbox mgr properties, policies tab. Container (site name) recipients container. Click on folder age limits, all boxes are CLEARED except Sent items (180 days) and deleted items (21 days). Other items have a number in them (greyed out) but are not checked. I have changed the action from delete to audit until I have figured out what is going on, and am getting a detailed report rather than a summary (lesson for the future- audit first then run it).

[Jay Scheiner]

I ran it again, and now it seems to work OK. Just another MS mystery, I suppose.