DL380G4 AND MSA30 DRIVE 8 THRU 14 DEAD AFTER REBOOT

[JOHN SMITH_10]

Hello,
I have a DL380G4 Red Hat 3.0 with a 6404 controller attached to a MSA30. After a reboot drives 8 thru 14 had all the lights on. Rebooted again and the drive lights were all off. Rcvd 1779 + 1785 errors on POST. We have had about 4 of the same configs do the same thing.Any suggestions would be apperecitated

[Jason Lee3]

Hi John,

You are losing a port/channel obviously. You could swap the scsi cable with another port, check LEDs on the MSA30 IO module (Also reseat it) to assess the fault from a physical standpoint. The backplane on the MSA could be a remote possibility. I would look at the smart array itself if nothing is obvioius from a physical point of view. The 1785 (Not configured) error may be a sign of a dodgy card not just a lost channel of drives. Once the physical view is restored you can F2 at the post error to re-enable the logicals but you should expect the worst about the state and be prepared to restore from backup.

Regards

Jason

[Jason Lee3]

Hi John,

Just reread and realised about the 4x the problem. If you can get a 7.40 firmware update CD (Or download individual components) you should upgrade the MSA30's I/O module FW, drive firmware and the firmware on the 6404.

Regards

Jason