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MSA500G2 FAN issue

richeal75
Advisor

MSA500G2 FAN issue

customer found that there are some FAN1 of MSA500G2 failure error message in Proliant Server IML log, but two FANs LED are both green , and customer try to unplug left FAN and found new error message "FAN1 failure" in IML , and then re-plugin left FAN , and unplug right FAN , and found that same "FAN1 failure " in IML.

so why there are some FAN1 failure in IML if unplug any fan of MSA500G2.

also customer also found that power supply has same issue.

I test MSA500G2 in my LAB , that customer 's feedback is true.

so need your help to find the root cause ,

thanks !

zhangyi