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Smart Array P410i doesn't accept new disks

Olafbeen
Occasional Visitor

Smart Array P410i doesn't accept new disks

Hello,

I've got a HP Proliant DL380G6 server with a Smart Array P410i controller.
There are 4 SAS drives in RAID5 

Recently the drive in bay3 crashed. We replaced it with a new one.
Within a week this new drive shows:
Physical Drive State: Predictive failure. This physical drive is predicted to fail soon.
It blinks blue/orange.

The strange thing is: New drives are not recognized./ rejected.
So we reinstalled the drive that is predicted to fail.
 
Is my Raidcontroller defective, or am I having just bad luck with new disks?

Or can it be a firmware issue?
My replacement disks' firmware is HPD5 and all other (good) disks are firmware HPD4

Any advice?

3 REPLIES
StorageMike
HPE Pro

Re: Smart Array P410i doesn't accept new disks

Hi

 

I'd go with firmware issue.  Although not exactly the same the following advisory looks similar

 

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c03012502

 

I would recommend a f/w upgrade as a first course of action.

 

Thanks

I work for HP

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Olafbeen
Occasional Visitor

Re: Smart Array P410i doesn't accept new disks

Ok i will try that first .

 

How safe is it to upgrade firmware?

Will the current disk array still be supported by an upgraded firmware?

 

 

StorageMike
HPE Pro

Re: Smart Array P410i doesn't accept new disks

Hi

 

Firmware upgrades are normally safe however I'd read the release notes to make sure there are no special requirements and ensure I have an up to date backup incase the worst should occur.

 

SPOCK (http://h20272.www2.hp.com/) will list any support requirments

 

Thanks

I work for HP

Click on the Kudos star if you think this post was useful :)