rp7420 MP connection refused and watchdog

[Tiziano Contorno _]

We have a 2 cells 2 partitions rp7420, with 2 MP cards.
I have one MP lan configuration set and I can normally access to it. The problem is with the other MP card (the upper): even if I reset it (5 secs button, going to 192.168.0.1) when I try to telnet I get: "Connection refused". I tried half duplex and 100mbit fixed also.

I have also in the logs this watchdog alert:

Alert level 7: Fatal
Keyword: WATCHDOG_RESET_PARTITION
Partition being reset due to watchdog timeout expiring
Reporting Entity: Management Processor located in cabinet 0
Implementation Dependent: 0x0000000000000000
0xf6800ad500e00000 0x0000000000000000
0xeb000ad500e00000 0x0100000043f46ea2

This is the output of sysrev:

MP:CM> sysrev

Cabinet firmware revision report

PROGRAMMABLE HARDWARE :

System Backplane : GPM FM OSP
------- ------- -------
1.002 1.002 1.002

PCI-X Backplane : LPM HS
------- -------
2.000 1.000

Core IO : Master Slave
-------- -------
2.008 2.008

LPM PDHC
------- -------
Cell 0 : 1.002 1.007
Cell 1 : 1.002 1.007


FIRMWARE:

Core IO
Master : A.005.022
Slave : A.005.022

Cell 0
PDHC : A.003.014
Pri SFW : 21.003 (PA)
Sec SFW : 1.015 (IA)

Cell 1
PDHC : A.003.014
Pri SFW : 21.003 (PA)
Sec SFW : 1.009 (IA)

Thank you for your help.

[Asif Sharif]

Hi,

Please check ethernet cable and also see this fourum.
http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=716946&admit=-682735245+1140683090104+28353475

Regards,
Asif Sharif

[Marc Morin_2 · Accepted solution]

Vanadio,

The upper MP in a rp7420 is the "slave" MP and its LAN port is dis-abled. You cannot log into this MP.

As for the Whatchdog_Reset_partition error you are seeing, this is an indication that the core cell in your partition is experiencing a known problem. From the sysrev output that you attached, you will need to update the firmware on this system to version 3.1. Because Firmware updates can only be performed by qualified HP Support personel, contact your local HP support office to schedule a firmware update.

Please read the release notes;

http://www1.itrc.hp.com/service/cki/patchDocDisplay.do?patchId=PF_CRAIMED0310

Regards,

Marc

[Tiziano Contorno _]

Is there something like the "run a patch assestment" (with cpm_collect.sh) also for the hardware firmware status?

Am I right assuming that is HIGHLY RECOMENDED :) but not mandatory the HP specialist assistance?

Thank you again.