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OneView 3.10 - Create appliance Backup failed

utilisateur_hpe
Occasional Collector

OneView 3.10 - Create appliance Backup failed

Hello,

Since 2 weeks, I can't create or download backup anymore.

When I'm trying to create a new backup, I have this error : "The backup dit not complete" "Resolution: Retry the backup. If the backup fails again, restart the appliance, and then retry the backup."

I've tried to restart appliance but I still have this error.

And when i'm trying to downloading the last backup who did not failed, i have this error: "Unable to download backup. No backup exist. The backup has been deleted bu a support deump, restore or restart operation" "Resolution: Create a backup, and then retry the operation"

Resolution doesn't work either, because I can't create new backup.

I dunno what to do anymore with that...

Thanks in advance for replies.

ps: screenshots provided in attachments.

 

4 REPLIES
ChrisLynchHPE
Neighborhood Moderator

Re: OneView 3.10 - Create appliance Backup failed

Please open a support case to resolve this issue.  It appears from the symptoms, the volume where the backup is created may be out of space.  It's a guess on my part, but without a support dump, or even access to the service console, I can't say what's causing this issue.

Eugen Rodekuhr
Occasional Advisor

Re: OneView 3.10 - Create appliance Backup failed

I have the same issue.

 

Is it possible to clear the stored backups on the appliance?

 

Regards

 

Eugen

EuRo
Generious
Occasional Advisor

Re: OneView 3.10 - Create appliance Backup failed

Hey Eugen!!

We had the same problem yesterday 

2018-01-11 08:53:18.811 UTC,INFO ,backup-web,backup,com.hp.ci.backup.util.impl.CommandHelperImpl,e8afaadf-3f30-48bc-8d52-2ccb02ee91e3,pool-1-thread-3,waitForAsyncCommand():212,Stderr from [/usr/bin/sudo, -u, backup, /bin/gzip,
/backup_staging/edchpmgtp01_backup_2018-01-11_084940.tar]: gzip: /backup_staging/edchpmgtp01_backup_2018-01-11_084940.tar.gz: No space left on device

No possible for the end users to sort it out we needed to engage hpe support get the case sent to L2 opened a meeting room session and had to delete a whole load of files.

using rm -rf * from the correct directories as instructed by the support guys.

BR

Kevin Mullins

Eugen Rodekuhr
Occasional Advisor

Re: OneView 3.10 - Create appliance Backup failed

Hey Kevin,

 

long time no talk !

I hope you are well.

Unfortenuately it seems that to open a case is the only option.

which is a mess, as this stops a lot of actions in our account.

Keep you in the loop on the solution to get it sorted.

 

Warm Regards

Eugen

EuRo