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HP store virtual 4000 - serial numbers?

Pashcroft
Occasional Visitor

HP store virtual 4000 - serial numbers?

 I am trying to raise a support case with HP regarding our HP store Virtual 4000. To be able to raise a support case I require a serial number. I only have Entitlement order muners. How and where can I get ther serial numbers from?

Or 

How else can I raise a support case with HP to look at the issue.

Thanks

6 REPLIES
Torsten.
Acclaimed Contributor

Re: HP store virtual 4000 - serial numbers?

You can read the serial from the chassis or ILO/LO-100 interface (webpage).


Hope this helps!
Regards
Torsten.

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Pashcroft
Occasional Visitor

Re: HP store virtual 4000 - serial numbers?

Thank you for your reply, 

The VSA's I have are all software based, I am virtulising the hardware from a ML350 Gen 8 server. 

Thanks.

Torsten.
Acclaimed Contributor

Re: HP store virtual 4000 - serial numbers?

You did not tell it is VSA.

Is it a hardware problem? Then refer to the servers serial.

 

 

This could help too:

http://h20564.www2.hpe.com/hpsc/doc/public/display?docId=c02220029


Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
Pashcroft
Occasional Visitor

Re: HP store virtual 4000 - serial numbers?

Thank you, 

appologies sorry forgot to say that it was a vsa. The issue im having is to do with licencing but to raise a support case HP want the vsa serial numbers so not sure how to get them or how to raise a support case for a vsa.

Torsten.
Acclaimed Contributor

Re: HP store virtual 4000 - serial numbers?

 

For licence issues you could try directly http://enterpriselicense.hpe.com/redirector/home by mail

https://h30580.www3.hp.com/poeticWeb/portalintegration/hppWelcome.htm?stepaction=contactLicenseSupport

 

I guess they can tell you what they need.


Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
oikjn
Honored Contributor

Re: HP store virtual 4000 - serial numbers?

At the time you create the license key it asks for a MAC address.  From that point on, the licenese it tied to that mac address.  I would try the mac address as the serial number.  My licesne files (the .dat ones I got from that process) are all in the format of TA686AB_XX.XX.XX.XX.XX.XX_#.dat , where XX is the mac address of the VSA and the # is something I"m not sure about.  Do you have those files?