IMC 5.2 error loading component failed

[Joe_Duan81]

Hi,

I just finished upgrade imc ver 5.0 to 5.2 . But somehow experienced with error on process:

imcperfdm.exe - unknwon error

unbaserver.xe - unknown error

while  browsing web access :

failed to loading component ( Report Management) 

Failed to load components during iMC start up:

Component name:iMC Platform - Report Management Reason:Execute db script "4_iMC-NME-PERF_install_script.bat" of report view error.

Remedy:Please contact system administrator.

as i found on HP support :-

3Com Knowledgebase Article

Title:

HP iMC 3.3 - HTTP Remote Access Fails with a pop-up stating "Components loading failed"

SoftwareFirmware Version:

3.3

Product:

3CR15800 - 3Com iMC Enterprise Edition

3CR15810 - 3Com iMC Standard Edition

3CR15820 - 3Com iMC Lite Edition

Fix:

Backup or Rename the two original scripts and replace them with these attached scripts :

The path is iMC\client\web\apps\imc\reportscript\, then restart jserver process in DMA.

Two scripts to replace

Symptom:

When trying to remotely access iMC 3.3 via HTTP port 8080 running on a Windows 2008 Server a popup appears telling you that components such as the iMC Platform - Report Manager failed to load. There is a problem with whitespace in two scripts that need to be replaced to workaround this problem.

Cause:

Whitespace exists in two of the necessary scripts and causes the access to fail.

but no attached scripts.

Please help. Still no replied from HP Support after case created 4 days ago..