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IMC 5.2 error loading component failed

 
Joe_Duan81
Occasional Contributor

IMC 5.2 error loading component failed

Hi,

 

I just finished upgrade imc ver 5.0 to 5.2 . But somehow experienced with error on process:

 

imcperfdm.exe - unknwon error

unbaserver.xe - unknown error

 

while  browsing web access :

 

failed to loading component ( Report Management) 

Failed to load components during iMC start up:

Component name:iMC Platform - Report Management Reason:Execute db script "4_iMC-NME-PERF_install_script.bat" of report view error.

Remedy:Please contact system administrator.

 

as i found on HP support :-

 

3Com Knowledgebase Article

Title:
HP iMC 3.3 - HTTP Remote Access Fails with a pop-up stating "Components loading failed"
SoftwareFirmware Version:
3.3
Product:
3CR15800 - 3Com iMC Enterprise Edition
3CR15810 - 3Com iMC Standard Edition
3CR15820 - 3Com iMC Lite Edition
Fix:
Backup or Rename the two original scripts and replace them with these attached scripts :
The path is iMC\client\web\apps\imc\reportscript\, then restart jserver process in DMA.
Two scripts to replace
Symptom:
When trying to remotely access iMC 3.3 via HTTP port 8080 running on a Windows 2008 Server a popup appears telling you that components such as the iMC Platform - Report Manager failed to load. There is a problem with whitespace in two scripts that need to be replaced to workaround this problem.
Cause:
Whitespace exists in two of the necessary scripts and causes the access to fail.
 
but no attached scripts.
 
Please help. Still no replied from HP Support after case created 4 days ago..