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Calibration of timing of NBX V3000

MSH
Occasional Visitor

Calibration of timing of NBX V3000

Hi



We were audited for Iso certification and one of the questions of the auditor was:



One of the quality objective is to attend calls within 15 seconds and the same is monitored and measured using a software NBX V3000. No records of the results of verification are maintained. No documentory evidence to demonstrate that the ability of computer software to satisfy the intended application was confirmed .



So my question is: How do you calibrate the hardware to make sure that it is correct when it monitors 15 seconds



Thank you



MSH



1 REPLY
merlin_1
Super Advisor

Re: Calibration of timing of NBX V3000

Not sure I understand what you are trying to accomplish .



What is the ISO cert for ?



What kind of test are you trying to do ?