EVA 4400 & 6400 not reporting to Insight Remote Support 7.0.5

[sam bell]

Hi,

we recently upgraded our EVAs (4400 & 6400) to XCS 11001100 and therefore also needed to upgrade Command View to 10.2 and Insight Remote Support 7.0.5.

We added the EVAs to IRS as described in the Monitored Devices Configuration Guide and they seem to show up correctly:

 IRS however doesn't seem to receive any Service Events from Command View. When using the "Perform remote service test" in Command View, nothing is received from IRS (though the generated event does show up in the Windows Application Event Log i.e.).

ELMC 6.4 seems to be running:

The service "HP StorageWorks CIM Object Manager" is also running.

Might there be anything else that we are missing?

Thanks
Michael

P.S. This thread has been moved from Storage Area Networks (SAN) (Enterprise) to Insight Remote Support > General - HP Forums Moderator

[Torsten. · Accepted solution]

How about the CV Server?

Also "green" in Warranty & Contract tab?


I observed a non eligible server will not transfer any message from the EVA.

You can find a workaround at page 122 in

HP Insight Remote Support

Software Version:7.0.5

Monitored Devices Configuration Guide

 Document Release Date: September 2012

This could be a better forum for such question next time:

http://h30499.www3.hp.com/t5/forums/recentpostspage/category-id/itrc-302/post-type/message

[sam bell]

Thanks Torsten,

that did the trick. Actually the server is not in warranty anymore, but overriding the serial and product number with a SN for a product that is still in warranty got it working:

Hopefully this will be fixed in a future version or at least be written down in the documentation.

Thanks again, this really helped us.

Regards

Michael

[Torsten.]

You should better use the workaround from the manual!

Now you created a second system (which is probably totally different) with the same serial no. - this will confuse you and the support folks later.


It's simple:

open
C:/ProgramData/HP/RS/CONFIG/WEBES/DESTA.REG
with notepad and add
EvtMonitor.StartWatcher.<hostname>=t

with the CV servername. Restart Insight RS related services and it will work.

[sam bell]

Thanks, I found it on page 119 instead of 122. This worked as well. I must have missed this while reading the document for the first time.

Regards

Michael