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тАО02-12-2018 10:36 PM
тАО02-12-2018 10:36 PM
Dear All,
I have just upgraded my IRS to latest version (7.8.0.0020) but it still shows failed of all of 6 HP servers as below screenshot. Could you please advise what should I do?
Here is what I have been done for this setup:
- Added the RIBCL protocol to the Insight RS Console
- Discovered the ProLiant server in the Insight RS Console
- Send a test event to verify connectivity between your ProLiant server and Insight RS as attached email.
Thanks for your support as always.
Solved! Go to Solution.
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тАО03-29-2018 06:14 AM
тАО03-29-2018 06:14 AM
SolutionHi huanguyen, this may end up requiring a support call - but can you please try one more time to provide information?
Navigate to the "Devices" page (*use the pulldown in the upper left corner)
Find one of the devices with the issue. You should see a red "X"
see attachment "device_error.png"
Click on that red "X" and include the contents of that popup dialog box, which should include some information on why I-RS is not connecting.
Also - select one of the devices - so you can see the device details. On the upper right corner of the user interface, but still in the "device" area, there is a tab called "Journal" that details the "discovery" activities of that device. There MAY be some useful information in there.
Provide the details of the popup dialog box, and maybe I can see something to assist. (I would not copy the journal contents here directly, as they contain IP addresses and such that many consider private information)
I work for HPE
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
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тАО03-29-2018 06:58 PM
тАО03-29-2018 06:58 PM
Re: HPE -IRS -failure servers
Hello toddg1,
I apologize for my late reply, the attached is the red X information.
The contract HPE is expired so that is a cause and I do not have a chane to monitor our servers hardware without HPE contact?
Many thanks for your support.
Regards, Huan
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тАО04-02-2018 07:15 AM
тАО04-02-2018 07:15 AM
Re: HPE -IRS -failure servers
Yes, a valid entitlement, either warranty or a post warranty service contract, is required for HPE Insight Remote Support to monitor devices.