Insight Remote Support
cancel
Showing results for 
Search instead for 
Did you mean: 

ISEE standard to advanced

Curtis Wheatley_3
Occasional Advisor

ISEE standard to advanced

I'm moving servers from isee.americas.hp.com to a local spop. I have executed the change server command and get the following error returned.

This script will attempt to change your server to BCISPOP.BECKMAN.COM
and will generate a New_Installation incident.
sleeping (10 sec)
Uninstalling vendor...
Error uninstalling vendor:
Client stopped
sleeping (5 sec)
starting the Motive hpservices Daemon
ERROR: Encountered problems connecting to server. There is
likely a problem with the new server setting.
uxprodc: /opt/hpservices/RemoteSupport/bin

I have a number of servers on the spop currently.
4 REPLIES
Liem Nguyen
Honored Contributor

Re: ISEE standard to advanced

Hi,

Please review mad.log for more error, seems to me, the ISEE Client is unable to communicate with the SPOP.
Try nslookup, ping, telnet spop 80, you should be able to do all three without error.

Regards,
Mic V.
Esteemed Contributor

Re: ISEE standard to advanced

This may help:

http://docs.hp.com/en/5990-8547/ch02s05.html

It mentions several errors, including one that sounds like yours.

Mic
What kind of a name is 'Wolverine'?
Curtis Wheatley_3
Occasional Advisor

Re: ISEE standard to advanced

I resolved this by doing.

swremove of the ISEE client
swinstall of the ISEE client
reconfigure the client to point to the spop server.

Thanks for the input.
Curtis Wheatley_3
Occasional Advisor

Re: ISEE standard to advanced

swremove client
swinstall client
conjfigure client to point to spop server