RSCCE install failed with error code(1622) RSA05.50.201

[Antos]

Hello ,
i have a problem with the installation Remote Support Adv. on a Windows 2008 R2 system. By on installationstep "RSCCE A.05.50.00.9116" appears the message "Install Failed" and the complette installation from RSS stopped. Logging :
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Executing: C:\Windows\system32\msiexec.exe /l+*v "C:\Program Files\HP\CM\RSSWM_Pkg_Logs\CM_GL_RSCCE_WIN\HP_RSCCE_MSI_install.log" /i "C:\Program Files\HP\CM\Installers\RSCCE\RSCCE.msi" /qn /norestart ALLUSERS=1 INSTALLDIR="C:\Program Files\HP\RemoteSupportSoftware\NST\Asset"
RSCCE install failed with error code(1622).
Failed to install 'RSCCE' installation.
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With the A.05.50 release, the HP Insight Remote Support Advanced software is now supported!
How can I solve this problem?
Thanks!
mfg

[ITRC Test-CH]

You need an user account with local access rights. Does this account have read/write access into each "corner" of your system?
Can you find the RSSWM installation log file, which is located in (example):
C:\Users\\AppData\Roaming\hp\rsp \5.50.200.0\ RSSWM_Installxxx.log ?

Regards, Werner

[Antos]

Hello Werner,
thanks for response! I install the rsa with the domain-administrator account.
The RSSWM installation log file:
*********************************************15.10.2010 08:50:44 [DEBUG] InstallAllForm: using working dir = C:\Program Files (x86)\HP\Installers
15.10.2010 08:50:45 [DEBUG] InstallAllForm: Install returned: 1
15.10.2010 08:50:45 [DEBUG] InstallAllForm: Updating table to indicate package handled by ITM
15.10.2010 08:50:45 [DEBUG] InstallAllForm: Writing the resultant table to disk
15.10.2010 08:50:45 [DEBUG] ComponentTable: Entering: writeTable()
15.10.2010 08:50:45 [DEBUG] ComponentTable: Writing to: C:\Program Files (x86)\HP\Installers\packages.xml
15.10.2010 08:50:45 [DEBUG] ComponentTable: Entering: writeTableToFile()
15.10.2010 08:50:45 [DEBUG] ComponentTable: Writing Schema to: C:\Program Files (x86)\HP\Installers\packages.xsd
15.10.2010 08:50:45 [DEBUG] ComponentTable: Entering: writeTableSchemaToFile()
15.10.2010 08:50:45 [DEBUG] InstallAllForm: An issues file was found, or the installation failed...halting sequence
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What can i do? It is possible that i install the RSCCE seperate? Or without this part? This is the second windows server, that i install and on the same step the same error. The server(dl380g6) runs on a vmware esx4.0.
Antos

[Peter Palsherm]

Hello,

I think the problem belongs to the different Versions of the /Programme and /Program dirs of Windows when you don't use a Engilsh Version of Windows.


Here is my solution for the Problem:

Create the follwing dir:

mkdir "C:\Program Files\HP\CM\Installers\RSCCE\"

Copy RSCCE.msi from Installationsoure into the dir.


Create the following dirs:

mkdir "C:\Program Files\HP\RemoteSupportSoftware\NST\Asset"

mkdir "C:\Program Files\HP\CM\RSSWM_Pkg_Logs\CM_GL_RSCCE_WIN\"


Execute the Setup of RSA via cmd:

cd C:\Users\Administrator.TOENNIESNET\Desktop\RS\RSA_A.05.50.201>cd C:\Users\Administrator\RS\RSA_A.05.50.201

setup.exe



For Debug you can also Execute:

C:\Users\Administrator\RS\RSA_A.05.50.201>C:\Windows\system32\msiexec.exe /l+*v "C:\Program Files\HP\CM\RSSWM_Pkg_Logs\CM_GL_RSCCE_WIN\HP_RSCCE_MSI_install.log" /i "C:\Program Files\HP\CM\Installers\RSCCE\RSCCE.msi" /nor
estart ALLUSERS=1 INSTALLDIR="C:\Program Files\HP\RemoteSupportSoftware\NST\Asset"

hope this helps

[Kryjak]

i had the same problem...

got a new install.js from the hp support and it works...

[Antos]

Hello Kryjak,
i still have this problem. Please, can you tell me the differences in the org install.js and the install.js from hp support?
Thanks!