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rx1620 hardware issue

shashi kanth
Super Advisor

rx1620 hardware issue

When the hardware is booting, on the console, i am getting the bellow message and i am not getting the EFI menu.

7 0 0x000098 0x000000000000000B Machine Check initiated
2 0 0x0002A1 0x28000000FFF21130 Processor PSP
2 0 0x000283 0x0000000000000000 SAL_CHECK Monarch Lid
2 0 0x000115 0x0000000000000000 MCA: Uncorrected Machine Check
2 0 0x0002B0 0x2008121000164802 MC: MC Timestamp
2 0 0x00028A 0x0000000000000000 MC: Logging Processor State
2 0 0x000282 0x0000000000000000 Processor Cache Check
2 0 0x000281 0x1080000003000144 Processor Bus Check
2 0 0x00028E 0x0000000098082008 Processor Mod Err Info Target ID
2 0 0x000284 0x000000003F547100 Processor IIP
2 0 0x000287 0x0000100000006018 Processor IPSR
2 0 0x001584 0x0000000000415558 MC: MC State
2 0 0x000289 0x0000000000000000 MC: Logging Memory CEC
2 0 0x000288 0x0000000000000000 MC: Logging I/O CEC
2 0 0x001584 0x0000000000504C41 MC: MC State
2 0 0x0002A0 0x0000000000000000 MC Post Process Platform Log
2 0 0x000295 0x00000000000A1800 PCI Bus Error Status
2 0 0x000296 0x0000000000000002 PCI Bus Error Type
2 0 0x000297 0x0000000000000040 PCI Bus Error ID
2 0 0x000299 0x00000000FED24000 PCI Bus Responder ID
3 0 0x000107 0x0000000000000000 OS MCA address not registered

Is it indicates any hardware problem ?

If yes, what is the hardware component it is referring to ? Is it processor, or some PCI slot ?

Thank you.
Trusted Contributor

Re: rx1620 hardware issue

The first line in the MP log is pointing to MCA. This log has to be analysed by HP to confirm the issue. Log a case with HP.