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ms1500 diagnostic tool ?

 
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Davide Depaoli_3
Valued Contributor

ms1500 diagnostic tool ?

Hello,
I'll need to know if there are any graphic diagnostic tool for msa1500.
This because my customer has many disk failure on his box, and ACU are not so rich for the diagnostic purpose.

thanks in advance
regards Davide
6 REPLIES 6
Uwe Zessin
Honored Contributor
Solution

Re: ms1500 diagnostic tool ?

Davide,
I think you want to take a look at ADU (Array Diagnostic Utility). I haven't seen it with an MSA1500 yet, but for the MSA1000 (which isn't too different), it provides a lot of deep insights into the system.
.
Davide Depaoli_3
Valued Contributor

Re: ms1500 diagnostic tool ?

Where I can find this tool ? Is freeware or not ?

Thank you
Davide
Uwe Zessin
Honored Contributor

Re: ms1500 diagnostic tool ?

No, it is from HP. I think it (used to be) on the SmartStart CD.
.
Davide Depaoli_3
Valued Contributor

Re: ms1500 diagnostic tool ?

In the meantime I found the software under HP software & drivers downloads

regards
Davide
Greg Carlson
Honored Contributor

Re: ms1500 diagnostic tool ?

Davide,

Make sure that your at the latest fw on the MSA1500 as well. Also are you running with SATA or SCSI drives? There is a critical issue addressed with drive and shelf failures on the SATA shelf (MSA20) Make sure you are at 4.94-2 and 1.28 for MSA20

http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?taskID=135&pnameOID=415600&prodTypeId=12169&locale=en_US〈=English+%28US%29&prodSeriesId=415598&swEnvOID=1005

Ciao,
Greg
Lets Roll!
Davide Depaoli_3
Valued Contributor

Re: ms1500 diagnostic tool ?

The problem is solved updating the MSA20 firmware.

thanks to all
Davide