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тАО09-16-2009 01:26 AM
тАО09-16-2009 01:26 AM
Installation error of a kit (save sets) on Open VMS Itanium 8.3 1H1
I am getting virtual memory error while configuring Symantec ESM agent on vms (HP OpenVMS I64 OS,V8.3-1H1) with ESM manager on windows. Please look into the attatched error report file and help me to solve the error.
Thanks in Advance
Manajit.
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тАО09-16-2009 02:10 AM
тАО09-16-2009 02:10 AM
Re: Installation error of a kit (save sets) on Open VMS Itanium 8.3 1H1
ACCVIO in the vendor's program? Ask the
vendor?
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тАО09-16-2009 03:29 AM
тАО09-16-2009 03:29 AM
Re: Installation error of a kit (save sets) on Open VMS Itanium 8.3 1H1
Welcome to the OpenVMS forum. VMS folks typically talk about a virtual memory issue if there are problems allocating memory.
The application appears to have memory, but tries to access an invalid page (the null page) resulting in that Access Violation.
Seems to me the application overwrote stack space. Specifically the 'Process Status' was filled with a piece of string : "I64F"
Since the program area mentions _Unwind_Resume, it might be trying to recover from an error? Is that 'control file' accessible and of the right type?
>> 16.138.185.164
Are you with HP? Why don't you say so?
Use your internal support mechanisms, and as Hoff already wrote contact the vendor. Immediately, for the benefit of other customers as well as yourself.
hth,
Hein.
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тАО09-16-2009 03:42 AM
тАО09-16-2009 03:42 AM
Re: Installation error of a kit (save sets) on Open VMS Itanium 8.3 1H1
Yes I am from HP. We have informed Symentec.
Thanks again for your suggestions.
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тАО09-16-2009 04:04 AM
тАО09-16-2009 04:04 AM
Re: Installation error of a kit (save sets) on Open VMS Itanium 8.3 1H1
Oops, I write Hoff, but it was Steven. Sorry.
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тАО09-16-2009 04:08 AM
тАО09-16-2009 04:08 AM
Re: Installation error of a kit (save sets) on Open VMS Itanium 8.3 1H1
You may want to try to help the Symantec folks by giving more context.
I would try $SET WATCH FILE/CLASS=MAJOR
The will show which files it touches.
Or even $SET PROCESS/SSLOG
Hein.
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тАО09-16-2009 03:59 PM
тАО09-16-2009 03:59 PM
Re: Installation error of a kit (save sets) on Open VMS Itanium 8.3 1H1
I had a process fail a few weeks ago with:
%SYSTEM-F-ACCVIO, access violation, reason mask=04, virtual address=0000000000000000, PC=0000000000000001, PS=46343649
-SCAN-W-NOMSG, Message number 01317A48
Completely unrelated, except that it was written in C++, and running same OpenVMS version (SCAN-W is almost certainly bogus). Same signature in the PS??
I assumed stack corruption too, but maybe it's an artefact of C++ exception handling?
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тАО09-16-2009 06:47 PM
тАО09-16-2009 06:47 PM
Re: Installation error of a kit (save sets) on Open VMS Itanium 8.3 1H1
I searched strings from a bunch of RTLs (DECC$SHARE[P], LIBRTL, LIBOTS for I64F. No luck
Then ran a random C program and use ANAL/SYS from a different session search its memory.
Found two hits in nearby location like:
CTL$AG_CLIDATA+00420
That turned out to be in DCL recall buffers for the process. Duh! :-).
Hein.
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тАО09-16-2009 07:33 PM
тАО09-16-2009 07:33 PM
Re: Installation error of a kit (save sets) on Open VMS Itanium 8.3 1H1
Using your STRINGS utility, I found "I64FRGN" in SYS$SHARE:CXXL$LANGRTL, which is at the top of the stack dump. No sign of it in the image analysis.
Looking at the STRINGS output, it's in the same general area as other stuff that looks like error and exception handling.
That makes me think the ACCVIO may be spurious, possibly even a C++ bug in error handling. Maybe the signal array is misaligned (VA looks more like a PS)?
The ACCVIO seems to be coming from an image called REGISTER. Try working out exactly what command it's executing and get a process dump of the failure, independent of the installation attempt. This may give a better picture of what's really going on. Does a SET PROCESS/DUMP prior to executing the script generate a process dump?
That said... it's clearly a bug in the installation script, but if you can gather useful information for the developers, it will hopefully speed up the diagnosis and fix.
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тАО09-17-2009 12:02 AM
тАО09-17-2009 12:02 AM
Re: Installation error of a kit (save sets) on Open VMS Itanium 8.3 1H1
I have generated the core dump and send it to Symantec.
Thanks for your quick responses.