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03-10-2011 02:03 AM
03-10-2011 02:03 AM
Solved! Go to Solution.
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03-10-2011 02:36 AM
03-10-2011 02:36 AM
Re: Seeking help in Crash Dump analysis.
Greetz,
Kris (aka Qkcl)
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03-10-2011 03:09 AM
03-10-2011 03:09 AM
Re: Seeking help in Crash Dump analysis.
Purely Personal Opinion
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03-10-2011 04:01 AM
03-10-2011 04:01 AM
Re: Seeking help in Crash Dump analysis.
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03-10-2011 04:14 AM
03-10-2011 04:14 AM
SolutionYou might want to use WEBES to analyze the file SYS$ERRORLOG:ERRLOG.SYS.
And...
> and where it indicates in the crash dump that it is an hardware fault.
I've seen too many "MACHINECHK, Machine check while in kernel mode" crashes that where all related to hardware failures.
Greetz,
Kris (aka Qkcl)
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03-10-2011 05:48 AM
03-10-2011 05:48 AM
Re: Seeking help in Crash Dump analysis.
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03-10-2011 09:55 PM
03-10-2011 09:55 PM
Re: Seeking help in Crash Dump analysis.
While trying with analyze/err, it says that N"New header format found.Install Decevent and run conversion utility."
My Open VMS version is 7.2-1.
I am not able to run your given command.
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03-11-2011 01:41 AM
03-11-2011 01:41 AM
Re: Seeking help in Crash Dump analysis.
Current WEBES runs on Windows only. Older versions where available for OpenVMS.
There is also DECevent - no longer supported but still available for download
http://h18023.www1.hp.com/support/svctools/decevent/index.html#VMS
Purely Personal Opinion
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03-11-2011 04:09 AM
03-11-2011 04:09 AM
Re: Seeking help in Crash Dump analysis.
However, though DECevent is wonderful for decoding device errors and issues with old AlphaServers, the DS10's inception occurred after DECevent support was already abandoned and so decoding core failures of the DS10 using DECevent will be unsucessful.
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03-12-2011 08:53 PM
03-12-2011 08:53 PM
Re: Seeking help in Crash Dump analysis.
Much would depend on the age, CPU type and speed of the DS10, too. I'd try to run ERRLOG.SYS through DECevent before I went to the pain and trouble of finding and installing WEBES and SEA for that. You may also have trouble finding a WEBES/SEA kit that works on V7.2-1 and the DECevent that's available will work on that version.
The system routine in use at the time of the crash is an indicator in this case. That "correctable error" should be your first hint there. BUT, keep in mind, that there are some correctable errors that don't really point to a hard failure of the hardware. There are several BCACHE errors that can cause a crash that are correctable that only require consideration if you're getting them several times in a one week timeframe. While this can be annoying in a highly critical environment only you and your management can decide if the frequency exceeds your pain threshold and then get your maintenance provider (if any) to investigate and fix the problem.
Of course the alternate solution or idea would be to contact HP and make a copy of the dump available for their perusal. If, of course, they handle your maintenance... Otherwise the work would be per-call for the repair.
bob
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