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ASR Detected by System Rom on DL380 G4 Pkgd Cluster

Miguel Peccin
Occasional Visitor

ASR Detected by System Rom on DL380 G4 Pkgd Cluster


Hello, we've a problem with one of nodes.
It halted on a blue screen with de legend

** Malfuncton Hardware
** Please call your system vendor **

We had to reboot the system. We run the 'HP Proliant Integrated Management Log Viewer' and we got the following problem "ASR Detected by System Rom"

How do we proceed?

Thank you
2 REPLIES
Igor Karasik
Honored Contributor

Re: ASR Detected by System Rom on DL380 G4 Pkgd Cluster

Fisrt, make sure you have last server firmware (server BIOS, SmartArray firmware)

Second, "Malfuncton Hardware" message most likely related to bad hardware (motherboard, CPU, RAM,...) - therefore just call your system vendor - you still have warranty.

chongkan
Trusted Contributor

Re: ASR Detected by System Rom on DL380 G4 Pkgd Cluster

Hi, Miguel

As the last reply said, call the warranty team.. but, before doing that:

1- Run Offline HP Insight Diagnostics from Smart Start 7.4 or above (7.51 is available now), go to diagnose tab and run a complete test over all hardware, choose 3 loops, uncheck the "stop on first error checkbox".

It may take up to 2-3 hrs to complete, when done, save the log to provide it to the Warranty tema agent.

2- Go to RBSU and disable ASR ( Automatic Server Recovery ) it reboots the server whe the servers hangs so sometimes no errros are logged.

3- The next time the server gets lock, it will stay locked, reboot it and go to IML again and Windows Event viewer, what was the last error before the hang?

4- How many CPUs does the server have? how many memory dimms?

Provide all this info to the agent and all logs..

If no errors are reported by the logs, then reduce the server to the minimun configuration i.e. 1 CPU and 2 Dimms and leave it run to see if it hangs again, If so, swap the 1 CPU, swap memory, one component at the time, if you swap several components at the same time you will not know which component is causing the server to lock up.

Any non HP device attached? etc.