ProLiant Servers (ML,DL,SL)
cancel
Showing results for 
Search instead for 
Did you mean: 

BSOD STOP: 0x0000007B (0xF789EA94,0xC0000034,0x00000000, 0x00000000) on Proliant DL370 G6

Kim Siang, Lim
Occasional Visitor

BSOD STOP: 0x0000007B (0xF789EA94,0xC0000034,0x00000000, 0x00000000) on Proliant DL370 G6

BSOD STOP: 0x0000007B (0xF789EA94,0xC0000034,0x00000000, 0x00000000) on Proliant DL370 G6

I continue encounter BSOD STOP: 0x0000007B on Proliant DL 370 G6 server is running on Windows 2003 Standard R2 edition.

No application installed on the server, just Mcafee 8.5 AV. After frequent reboot (For testing purpose), the server when bluescreen with the above error.

Ran HW diagnostic on the server, no HW errors detected.

HP CE (HW support team) replaced the motherboard, cache module, backplane, 2 x 72GB HDD. The issue reoccurred.

Same issue happened on another Proliant DL 370 G6 server as well. Out of 10 servers, there are 5 servers having BSOD STOP: 0x0000007B.

When BSOD STOP: 0x0000007B happened, server not able to access to Safe Mode. Last known good also not fixed the error.

I running out of idea, the actual root cause for this issue.

Can anyone able to assist. Thanks
14 REPLIES
Diego Castelli
Trusted Contributor

Re: BSOD STOP: 0x0000007B (0xF789EA94,0xC0000034,0x00000000, 0x00000000) on Proliant DL370 G6

Start configuring the systems to have the small memory dump instead of the full memory dump inside the system properties (sysdm.cpl) -> advanced -> startup and recovery.

Then download blue-screen viewer or other blue screen analyzer. Analyze the subsystem that cause the issue.
----

Anyway there's a known issues on that servers in PSPs prior to 7.30.
Try to update to the last supported PSP (you can find your server model in HP site- support section and there you'll find the smart-start download of the last supp. version).

have a look here:
http://h30499.www3.hp.com/t5/ITRC-ProLiant-deployment/Windows-2003-Slipstreamed-with-SP1-in-RDP-2-00-Errors/m-p/3521154#M1660


they're discussing about RDp, but the workaround was to install PSP7.30 "manually" in the deployment packets.

HTH
Bye!

Diego C.

MS MCSA Server 2003

HP Accredited Integration Specialist
Diego Castelli
Trusted Contributor

Re: BSOD STOP: 0x0000007B (0xF789EA94,0xC0000034,0x00000000, 0x00000000) on Proliant DL370 G6

Sry, i meant:

there's a known issue on some SA controllers that caused that BSOD.

not precisely on that model of server.

Anyway i think you should always mention PSP level when starting a thread...

Diego C.

MS MCSA Server 2003

HP Accredited Integration Specialist
Kim Siang, Lim
Occasional Visitor

Re: BSOD STOP: 0x0000007B (0xF789EA94,0xC0000034,0x00000000, 0x00000000) on Proliant DL370 G6

We used SmartStart CD version 8.50 and SmartStart CD version 8.60 to do Windows installation.

We also ran PSP8.50 and PSP8.60, same BSOD occurred.

The BSOD did not happen immediately, it happen after few days or weeks monitoring.
Michael A. McKenney
Respected Contributor

Re: BSOD STOP: 0x0000007B (0xF789EA94,0xC0000034,0x00000000, 0x00000000) on Proliant DL370 G6

7B can be a bad drive or controller also. Did you install the latest firmware on the server board, drives, and controller.
Kim Siang, Lim
Occasional Visitor

Re: BSOD STOP: 0x0000007B (0xF789EA94,0xC0000034,0x00000000, 0x00000000) on Proliant DL370 G6

Yes. Issue still reoccured after latest firmware installed
Diego Castelli
Trusted Contributor

Re: BSOD STOP: 0x0000007B (0xF789EA94,0xC0000034,0x00000000, 0x00000000) on Proliant DL370 G6

Hi Kim, did u analyze the minidump with blue scrree viewer?

Which subsystem/driver cause the problem?
Diego C.

MS MCSA Server 2003

HP Accredited Integration Specialist
Michael A. McKenney
Respected Contributor

Re: BSOD STOP: 0x0000007B (0xF789EA94,0xC0000034,0x00000000, 0x00000000) on Proliant DL370 G6

Run chkdsk /r on the drives. You might have to boot the Windows disk to a recovery session to a DOS prompt to run it. See if any errors are repaired. Could be a corrupted NTFS partition.
Kim Siang, Lim
Occasional Visitor

Re: BSOD STOP: 0x0000007B (0xF789EA94,0xC0000034,0x00000000, 0x00000000) on Proliant DL370 G6

We ran chkdsk /r /f as well. Error persist
Michael A. McKenney
Respected Contributor

Re: BSOD STOP: 0x0000007B (0xF789EA94,0xC0000034,0x00000000, 0x00000000) on Proliant DL370 G6

5 servers doing it.

You upgraded firmware on the servers. Same issues. I would replace the controllers if you can't go back on the firmware. I would get the previous drivers and try them. I can't believe you have that many bad drives.

I would call HP and go back to a previous revision on firmware and drivers.
Diego Castelli
Trusted Contributor

Re: BSOD STOP: 0x0000007B (0xF789EA94,0xC0000034,0x00000000, 0x00000000) on Proliant DL370 G6

i agree with Michael
Diego C.

MS MCSA Server 2003

HP Accredited Integration Specialist
Michael A. McKenney
Respected Contributor

Re: BSOD STOP: 0x0000007B (0xF789EA94,0xC0000034,0x00000000, 0x00000000) on Proliant DL370 G6

If you have Carepaq, call HP open a ticket. See if they can get a different controller for you. I would say the issue is controller/server board BIOS conflict or driver conflict. What do you see in the event viewer?
Michael A. McKenney
Respected Contributor

Re: BSOD STOP: 0x0000007B (0xF789EA94,0xC0000034,0x00000000, 0x00000000) on Proliant DL370 G6

Could the issue be related to the Intel chipset catastrophe? Call HP and see if your server board has the defective south bridge on it.
sajigod
Occasional Visitor

Re: BSOD STOP: 0x0000007B (0xF789EA94,0xC0000034,0x00000000, 0x00000000) on Proliant DL370 G6

n most cases, 0x0000007B 0xF78D2524 is caused by AHCI/RAID mode of SATA controller. You may need to change bios settings, specifically, change SATA Operation from the BIOS section known as ‘Drives’. To do so, follow these steps:

  • Restart and start pressing F2 to enter BIOS
  • Expand the “Drives” section
  • Choose “SATA Operation”
  • Change SATA Operation from “RAID Auto/AHCI” to “RAID Auto/ATA”

Drives Configuration options may differ on different laptops. For example, on Lenovo you may need to perform the following operations:

  • Pressed F2 to enter BIOS setup on startup
  • Choose “Configuration” tab
  • Choose “SATA Mode Selection”
  • Changed the mode from AHCI to IDE
  • Save new Configuration options and restart

 

 

jollyhapp
Occasional Visitor

Re: BSOD STOP: 0x0000007B (0xF789EA94,0xC0000034,0x00000000, 0x00000000) on Proliant DL370 G6

 

Unfortunately it did not work… but you are correct with the rest… i am looking for hours and nothing seems to help and then I found this

How to Fix blue screen Stop Error 7b ( STOP:0x0000007B ) ?