Cannot get Storgage Status from SNMP/SMH

[griffa10]

Hi,

I have a DL380G6 running W2k8R2.

The Insight agents are installed and appear to running without error, but I cannot get anything off the storage agent. The SMH does not report anything for the controller and the cpqDriveArray MIB tree is almost completely empty (just reports: RevMajor, RevMinor, MibCondition and PollFreq).

I've updated agents to latest version: 9.60.0.0

Run lastest Proliant Service Pack to update firmware.

Completely stumped as to what else to try. Other agents are working fine, so I can get status of PSU, fans, temps, etc.

Also, in ILO the drives status reports: "Drive backplane data is not available."

Any pointers appreciated.

Alan

[griffa10 · Accepted solution]

This was fixed by installing latest Smart Array controller driver and Insight WBEM providers.