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Compaq DL380 G1 Server lockup problems with Windows 2000/2003

Derek Lemay
Occasional Visitor

Compaq DL380 G1 Server lockup problems with Windows 2000/2003

Hello everyone,

I am having a problem installing Windows 2000 or Windows 2003 on my Compaq DL380 G1 server. The system locks up when "starting Windows" appears during the initial install. I am using the integrated array controller with 4 18GB drives, and in both cases, installing directly from the Windows CDs. It is a single P3 733 Processor with 2 512MB memory chips and a 128MB memory chip. It loads the SmartStart utilities fine. Any ideas on how to get past this? Any help would be greatly appreciated.

Thanks
7 REPLIES
Bryan Eley
Trusted Contributor

Re: Compaq DL380 G1 Server lockup problems with Windows 2000/2003

Derek,

Did you specify the proper array controller from the SmartStart CD under "Choose System Configuration"? Also, when you say you installed directly from the Windows CDs did you mean you started installation without using the SmartStart CD, or did you initially start with the SmartStart CD?
Derek Lemay
Occasional Visitor

Re: Compaq DL380 G1 Server lockup problems with Windows 2000/2003

I used the Windows CD without using the SmartStart CD. I think that I'm also a bit confused on which CD I should use. The smartstart CD that came with the server is Version 5.10 I believe, and that didnt have an installation option for Windows 2000 or Windows 2003. What is the best version of SmartStart that I can use that would support Windows 2000/2003? The version I have tells me to put a floppy disk in the drive and the computer restarts - I dont use floppy disks, but will it recognize the CD in place of it?

Thanks for your response.
Bryan Eley
Trusted Contributor

Re: Compaq DL380 G1 Server lockup problems with Windows 2000/2003

Derek,

You can download SmartStart 5.5 or higher for free at http://h18004.www1.hp.com/support/files/server/us/subscription/PSM_subscription.html?
The latest is 7.3, but there are also intermediate versions you can download from that link.

Here is a support matrix of SmartStart servers at http://h18000.www1.hp.com/support/files/server/us/cd_supportinfo/ServerSupportMatrix.pdf

Hope this helps!
Terry Hutchings
Honored Contributor

Re: Compaq DL380 G1 Server lockup problems with Windows 2000/2003

This is usually caused by having the wrong OS selected in the System Configuration Utility. Smart Start 5.1 should have an option for Windows 2000. I'd recommend making sure Windows 2000 is the OS selected in the SCU, otherwise this may result.
The truth is out there, but I forgot the URL..
William_191
Occasional Visitor

Re: Compaq DL380 G1 Server lockup problems with Windows 2000/2003

I was having the same problem. If i use any smartstart other then 5.5 it says this system is not supported. Why would it say that?
Terry Hutchings
Honored Contributor

Re: Compaq DL380 G1 Server lockup problems with Windows 2000/2003

Smart Start cds other than 5.5 should work on this server, just not ones above 5.5. 6.0 and above is not supported for use on this server.
The truth is out there, but I forgot the URL..
M.Palm
Occasional Visitor

Re: Compaq DL380 G1 Server lockup problems with Windows 2000/2003

Got the same problem, is it possible to download smartstart(5.1/5.2/5.3) somewhere? since the 5.5 dont wanna work.