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DL360 G7: No post, no video, single long beep

lemieuxv
Occasional Visitor

DL360 G7: No post, no video, single long beep

I've been trying to troubleshoot this server for most of the day and i'm stuck. The server has never been set up and it's been sitting for about a year.

 

I've tried stripping the components off to the bare minimum with no effect. I've completely removed everything including the motherboard and reseated everything and that didn't help either. When the power button is pressed fan surge that you normally have when a server is first powered on either.

 

At the same time the beep starts, the exterior health LED goes red. On the System Insight panel the only thing that lights up are the LEDs for the DIMM slots. They all turn amber, regardless of whether any RAM is installed in the slot or not. All other lights on the SIP stay dark. I've tried different sticks of RAM and tried moving them to various DIMM slots and that didn't seem to effect anything either.

 

Anyone else ever run into this?

1 REPLY
Med-H
Frequent Advisor

Re: DL360 G7: No post, no video, single long beep

Regarding the issue reported on the server DL360 G7.

 

I have some question please :

 

  1. Did the server worked before?
  2. How many DIMMS are installed on the server?
  3. How many processor?
  4. Do you have any additional cards installed on the server?
  5. Whether any RAM is installed in the slot or not all DIMMS led turn amber?
  6. Spare part of DIMMS?

 

Please complete the following troubleshooting steps :

 

  • Turn off the server.
  • Remove all the additional cards and DIMMS.
  • Try Minimum configuration using only one DIMM for each processor.
  1. DIMM slots that are white should be populated first
  2. Population order; start with "A" first, "B" second, "C" third, etc.
  3. Please populate only the slot 3A for each processor.
  • Try to swap the DIMMS to identify if there are a defective one.
  • You can find below the quickspecs of the server witch you can find  the memory population guideline :

http://h18004.www1.hp.com/products/quickspecs/13598_na/13598_na.html

 

 

Please let me know if you need any further information.

thanks.

I am an HP employee