DL380 G9 errors - Can't read the CTR while initializing i8042

[darius10]

Hi,

I'm trying to boot to HPSUM2015.06.0 in the DL380 G9 server, but keep getting errors (see attached).

Thanks

[Jimmy Vance]

The i8042 error is normal as the kernel is looking for the PS/2 controller which isn't there.

When you drop to a prompt, the boot loader can't find the media for one reason or another.  How are you booting the system, iLO virtual media, or did you burn the ISO to media ( DVD or USB key)?

[darius10]

I burned the ISO to a DVD and am booting to that via F11 boot options.  I have updated several other units without any issues through the same method/media.

[Torsten. · Accepted solution]

Did you use HP USB Key Utility version 2.0 to create the USB key?

Earlier versions don't work!

[Jimmy Vance]

Try reset NVRAM using switch #6 on the system board

[darius10]

Resetting the NVRAM still gave the same errors. I used HP USB Key Utility (2.0) to create the USB key and works fine now.

[brodbobot]

Guys, we have similar problem. Our provisioning installation is on halt due to this kind of error,

Can't read the CTR while initializing i8042

Check IF the firmware for Intelligent Provisioning is  2.30.75   or (NA)

Go to HP website and load to create ISO,

https://h20565.www2.hpe.com/hpsc/swd/public/detail?sp4ts.oid=7271242&swItemId=MTX_ab08c7f82bc546e09425b0429a&swEnvOid=4064

Good luck!

[Jimmy Vance]

What OS are you working with. The i8402 error is probably just the last message on the screen and is porbably not what is causing the hang.  Since teh servers don't have a PS/2 controller this error is usually just informational.

[brodbobot]

this is a global issue. it looks like the IP version installed and send with the new box might be BUGGY!!!!

[Jimmy Vance]

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@brodbobot wrote:
this is a global issue. it looks like the PIP version installed and send with the new box might be BUGGY!!!!

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Again, what OS are you tring to intall? and where did you get the above infromation?