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DL380G9 shutdown error = NMI: Channel Check / IOCHK

giordanengo
Occasional Visitor

DL380G9 shutdown error = NMI: Channel Check / IOCHK

Product Name: : HP PROLIANT DL380 G9 SERVER
Operating System: Microsoft Windows Server 2008 R2 SP1

 

Dear all,

Each time i "Shutdown" from windows session , after the shutdown message,  a front face LED turn into red and blue screen displays:

*** Hardware malfunction
Call your harware vendor for support
NMI: Channel Check / IOCHK
*** The system has halted ***

Windows seems to be terminated correctly because at the following reboot no error or warning message appears.

Note : If select Windows "Restart" does not give the error.

Do HP engineers or anybody have experience on this trouble ?

Thanks to all

David

5 REPLIES
Torsten.
Acclaimed Contributor

Re: DL380G9 shutdown error = NMI: Channel Check / IOCHK

Make sure BIOS is version 1.52

 

http://h20566.www2.hpe.com/hpsc/swd/public/detail?sp4ts.oid=7271242&swItemId=MTX_d6c8da4d704e42eeb03a8e4958&swEnvOid=4064


Hope this helps!
Regards
Torsten.

__________________________________________________
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those who understand binary, and those who don't.

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Torsten.
Acclaimed Contributor

Re: DL380G9 shutdown error = NMI: Channel Check / IOCHK

Here is the solution:

 

 

Install this fix and your problem is solved.

 

http://h20564.www2.hpe.com/hpsc/swd/public/detail?swItemId=MTX_1786e42281714355bf56d35961#tab1

 

This component installs a Registry change to fix a fatal Non-Maskable Interrupt (NMI) during shutdown and power-off of systems supporting the Intel C220 and C610 Series Platform Controller Hub SATA controllers in AHCI mode.


Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
Torsten.
Acclaimed Contributor

Re: DL380G9 shutdown error = NMI: Channel Check / IOCHK

see also

 

http://h20564.www2.hpe.com/hpsc/doc/public/display?docId=emr_na-c04872177&sp4ts.oid=5379527

 

 


Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
ASergey
Occasional Visitor

Re: DL380G9 shutdown error = NMI: Channel Check / IOCHK

Thanks a lot.

this helped me.

moidin
Occasional Visitor

Re: DL380G9 shutdown error = NMI: Channel Check / IOCHK

I am also facing same isues, i alreay installed above "cp027854.exe"  patch but the issues is same.

Please help me.