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08-17-2020 12:49 AM
08-17-2020 12:49 AM
Gents,
we do have brand new HP Proliant Dl180 G9 Server ,two hours after the deployment it will show (Kindly see the attached Capture ) this on pre boot message
disks are working fine i did test with defernt server
any idea why ?
Solved! Go to Solution.
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08-18-2020 02:00 AM
08-18-2020 02:00 AM
Re: Embedded Smart Array Not Discovered
Hi ShadQad ,
Recommending to update the server with latest Service Pack for ProLiant-version-2020.03.0 https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_8ccab9e4b99047138c2e608f97
Perform the complete power cycle and verify the functionality .
If you have observed issue again ,you need to log a support case with HPE for further investigation .
Note: While I am an HPE Employee, all of my comments (whether noted or not), are my own and are not any official representation of the company
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08-19-2020 12:50 AM
08-19-2020 12:50 AM
Re: Embedded Smart Array Not Discovered
Hello,
I would suggest the follow the below steps.
1. How the hard disk connected with the hard disk backplane.
2. Are the hard disks directly connected with the hard disk backplane.
3. Is the SAS expander connected in between SA controller too hard disk backplane?
4. Re-connect all hard disk connection properly.
5. As per the snapshot is showing "Embedded Smart Array: not discovered". Please share the smart array controller detail.
6. Follow the below HPE ProLiant DL180 Gen9 Server - Cabling
https://support.hpe.com/hpesc/public/docDisplay?docId=emr_na-c05054205
If you feel this was helpful please click the KUDOS! thumb below!
Regards,
I am a HPE Employee.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
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08-22-2020 10:57 PM
08-22-2020 10:57 PM
SolutionHello,
I hope, your server issue resolved.
Please let me know for further assistance.
If you feel this was helpful please click the KUDOS! thumb below!
Regards,
I am a HPE Employee.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
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10-01-2020 02:11 PM
10-01-2020 02:11 PM
Re: Embedded Smart Array Not Discovered
I did what you mentioned and it worked
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11-23-2020 12:32 AM
11-23-2020 12:32 AM
Re: Embedded Smart Array Not Discovered
hello SanjeevGoyal
i'm really sorry to bring this back again but it happens again after around 10-15 days of running
any further step should i take to troubleshooting ?