HP DL380 reboots daily, without warning.

[Ruben Sønderup]

HP DL380 reboots daily, without warning.

Eventlog:
Source, cpqasm2
The system encountered an uncorrectable system error (NMI) prior to this boot.

What does this meen, and how do I solve it?

If this is a hardware error, wich part?

[ramesh_naik_]

Hi Ruben,

Few questions here:
What is the generation of the server?
What is the memory configuration for the server?

Depending on the above we need to upgrade the system ROM to the latest and check.

All the Best!!!!

Regards,
rmn

[Ruben Sønderup]

Product Name: ProLiant DL380 G3
ROM Version: P29-09/15/2004
RAM: 2 * 1024MB + 2 * 512MB

I will try to update the ROM, outside office hours.

[Mike Bollman_1]

Ruben,
Are there any errors in the Integrated Management Log?

Also, what OS/version is this server running? Was it upgraded to Win2k3 from Win2k?

I would not only upgrade the firmware, but also ensure you have the latest PSP.

Firmware CD:
http://h18023.www1.hp.com/support/files/server/us/download/24777.html

Win2k3 PSP:
http://h18023.www1.hp.com/support/files/server/us/download/24537.html

[Diego Castelli]

Checked survey? Integrated Management Log viewer?

Generate survey file and attach, please.


Diego.

[sandeep_raman]

Hello Ruben,

Just the System ROM will not fix NMI errors.(Btw,System ROM on the server is latest).
Since server is rebooting daily,it could either be:
1.False trap due to outdated management agents
OR
2.Faulty hardware,mostly memory module.

Install the latest PSP or only the Insight Management Agents.

Complete PSP -> Select OS and download.
http://h18023.www1.hp.com/support/files/server/us/family/model/4706.html?submit.y=0&submit.x=0〈=en&cc=us

Insight Management Agents ->
http://h18023.www1.hp.com/support/files/server/us/download/24565.html

Reboot the server and monitor,if server still reboots,replace the memory module.

SRH

[Neil Richardson]

Hi Ruben,

In my experience a Non Maskable Interrupt has always been a hardware error.

Running any firmware upgrade might be risky.

I would run stand alone diagnostic tests.
Many free diags are available on the Web, especially for memory testing.

If you feel confident to open the box, check the seating of all adapters, memory, connectors, etc..
Clean any edge connectors with lint free cloth dampened with isopropyl alcohol.

Dont forget to assign points to the contributors here. It helps to keep the good guys interested.

Good luck, Neil

[Ruben Sønderup]

I just installed the PSP, after 10 min of installation, lost connection to server, I see the NIC are disabled, I could not enable them until I made a roll back driver. Well I guess the PSP include driver updates (NIC)?

About the Hardware I prefer not to do this my self, as the server has a service agreement.

I also find the ROM update to risky as the server is running a critical business application, sometimes computers just donâ t start after a ROM update.

The Integrated Management Log: has nearly same error message as the system event log:

System event log:
The system encountered an uncorrectable system error (NMI) prior to this boot.

Integrated Management Log:
ASR Detected by System ROM
An Unrecoverable System Error (NMI) has occurred.

How do I Generate a survey file?

Thanks for you help

Ruben

[sandeep_raman · Accepted solution]

Are these errors in IML and Event log after patching the server and rebooting.
If yes,call HP and get the part replaced.

Insight Diagnostics has replaced Survey.
To generate a Insight Diagnostics report,

1.Login to SMH,https://servername:2381
2.Launch Insight Diagnostics and select View level to Advanced and Category All.

SRH

[Ruben Sønderup]

As far as I know no hardware changes has been made, prior to this Error. the problem has been going on for month. (Before I started working on it.) Hopefuly I will solve it. Attached the survey. Hope it helps.