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06-28-2018 10:03 AM - last edited on 06-28-2018 10:47 PM by Parvez_Admin
06-28-2018 10:03 AM - last edited on 06-28-2018 10:47 PM by Parvez_Admin
HPE pense-t-il à ses clients ? Does HPE think of its customers?
Bonjour,
Cela fait plus de trois (3) jours que je tente d'obtenir un patch pour regler un problème sur une carte HBA.
Entre les procédures internes à HP qui veulent vous faire lier des contrats sur des éléments dont vous n'avez aucune information, des liens de téléchargements temporaires et des débits de serveurs anémiques.
Je ne sais pas où est passée la notion de service client (je ne parle même pas de satisfaction à ce niveau),
mais à part nous faire tourner en rond.
Dans HPE, il y a un "E" qui est à priori destiné aux Entreprises (ou Etablissements professionnels),
pour l'instant cette destination est plus que virtuelle.
Y a-t-il d'autres clients qui subissent cette mésaventure ?
Google Translated
Hello,
It's been more than three (3) days that I try to get a patch to fix a problem on a HBA card.
Between internal HP procedures that want you to link contracts to items you have no information about, temporary download links and anemic server speeds.
I do not know where the concept of customer service (I do not even speak of satisfaction at this level), but apart from us run in circles.
In HPE, there is an "E" which is a priori intended for Companies (or Professional Establishments),
for now this destination is more than virtual.
Are there other customers who experience this mishap?
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07-01-2018 08:45 PM
07-01-2018 08:45 PM
Re: HPE pense-t-il à ses clients ? Does HPE think of its customers?
Hi,
What is the problem and what is the HBA card model/part number.
Have you logged any case with HPE Support?
Thank You!
I am a HPE employee
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I work for HPE.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]