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Intelligent Provisioning Unable to Boot

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Occasional Visitor

Intelligent Provisioning Unable to Boot


we just got a new ProLiant DL360 Gen10 Server and are trying to install Windows Server 2016 Datacenter on it. Windows Setup is unable to detect any Harddrives to install the system on.

We tried to use the Intelligent Provisioning System but that throws an Windows Boot Manager Error "A required device isn't connected or can't be accessed." 0xc0000001

We tried to restore the Intelligent Provisioning System with the recovery files: IP310.2018_0220.189.iso and IP300.2017_0606.382.iso but the error still persists.

Respected Contributor

Re: Intelligent Provisioning Unable to Boot

You need to add the smart array controller driver manually (on USB stick) during Windows Setup, if you use the OS media for installation (without IP).

Extract the driver on te USB stick, place it in the server and brows for it when prompt during OS installation. 

(first of all you need to creat a RAID of cours, but you most probably already did it). 

Thank you
I am an HPE Employee
Occasional Visitor

Re: Intelligent Provisioning Unable to Boot

Thank you very much. I was searching Google up and down but couldn't find this driver.