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PSP 8.11 - hpsumserverw32 service failed to start

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Dominic Dupuis
Occasional Advisor

PSP 8.11 - hpsumserverw32 service failed to start

Bonjour!

Doing a remote update of a server, I got this error in the eventviewer of the upgraded server:

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Date: 9/26/2008
Time: 6:09:51 PM
User: N/A
Computer: XXXXXXXX
Description:
The hpsumserverw32 service failed to start due to the following error:
The system cannot find the path specified.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
---

I take a look in the service and I found that the service "hpsumserverw32" as a path to executable defined like this:
\hpsum_1222452579\hpsumserverw32.exe

Of course, the path is not good...why?!? Any solution on that?

Thanks!
7 REPLIES
KarloChacon
Honored Contributor

Re: PSP 8.11 - hpsumserverw32 service failed to start

hi

just let get something when you say remote installation you mean you are using HPSUM adding the IP address for the destination server and you got that error?

bye
Didn't your momma teach you to say thanks!
Dominic Dupuis
Occasional Advisor

Re: PSP 8.11 - hpsumserverw32 service failed to start

Karlo,

Yes, I use HPSUM (on my workstation) to do a remote update of my server and I got this error following the installation of the service.
Michael Garner_1
Honored Contributor

Re: PSP 8.11 - hpsumserverw32 service failed to start

Dominic,
This error normally occurs if we do not have write access to the %SYSTEMROOT% directory (normally c:\windows). This can occur if the directory is read-only or the user you are using to log into the server doesn't have sufficient privileges to create a directory under the SYSTEMROOT.

If you can capture the files under %TEMP%\hp_sum directory on the workstation you are using, it might provide additional information. Zip them up and attach them and I'll take a look at them.

Regards,
Michael Garner
HPSUM Architect
Dominic Dupuis
Occasional Advisor

Re: PSP 8.11 - hpsumserverw32 service failed to start

I just take a look under C:\WINDOWS\hpsum_1222784269 and I found those files:

---
C:\WINDOWS\hpsum_1222784269>dir
Volume in drive C has no label.
Volume Serial Number is 2056-65A8

Directory of C:\WINDOWS\hpsum_1222784269

09/30/2008 02:18 PM .
09/30/2008 02:18 PM ..
07/29/2008 12:24 AM 471,840 hpsumserverw32.exe
07/24/2007 09:29 PM 1,869 Microsoft.VC80.CRT.manifest
07/29/2008 12:25 AM 484,640 msvcm80.dll
07/29/2008 12:25 AM 554,272 msvcp80.dll
07/29/2008 12:25 AM 632,096 msvcr80.dll
5 File(s) 2,144,717 bytes
2 Dir(s) 66,063,257,600 bytes free
------

And the service is always defined with a bad path "\hpsum_1222784269\hpsumserverw32.exe". No "C:\Windows"...strange...

I doesn't found any log files...any idea?
Michael Garner_1
Honored Contributor
Solution

Re: PSP 8.11 - hpsumserverw32 service failed to start

Dominic,
Can you look for the log files on the server where you are running HPSUM? Because the service (hpsumserverw32.exe) was not started, there won't be any logs created on the target side. The files on the system running HPSUM will be located in the %TEMP%\hp_sum directory.

One possible cause of the service failing on the remote side would be a blocked firewall port or that the target server was running Windows 2000 or NT4. HPSUM requires ports in the range of 61000-61007 open on the target side so a reply can be sent back to the system running HPSUM to establish the installation session.

We can't support Windows 2000 targets because of compatibility library issues.

If you can give me more details on what OS is running on the failing target and the type of server, it would also help me debug the issue.

Thanks,
Michael
Dominic Dupuis
Occasional Advisor

Re: PSP 8.11 - hpsumserverw32 service failed to start

You got it!

I will take a look on our firewall, I'm sure that those ports are not open.

Thanks a lot! ;-)
Martin Sitte 1
Occasional Visitor

Re: PSP 8.11 - hpsumserverw32 service failed to start

I have the same problem on multiple servers also with new Firmware Pack Version 8.30.

The Service exectutable is shown in SCM as "\hpsum_1231420284\hpsumserverw32.exe" but should be %systemrrot%\hpsum_1231420284\hpsumserverw32.exe or c:\winnt\hpsum_1231420284\hpsumserverw32.exe.

Therefor the service cannot start.

The servers have been upgraded from Windows 2000 to Windows Server 2003 (latest SP & Updates) and have a systemroot of c:\winnt.

C:\WINNT\hpsum_1231420284 is created and contains:
- hpsumserverw32.exe
- Microsoft.VC80.CRT.manifest
- msvcm80.dll
- msvcp80.dll
- msvcr80.dll

Environment Variable SystemRoot=C:\WINNT

Regards
Martin