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тАО12-01-2004 03:26 AM
тАО12-01-2004 03:26 AM
Problems with optional DL360G4 memory
One of my customers has added a 1GB option, but is does not work !?
The distributor claims that HP says there might be problems with certain DL360G4 servers ?! Is this a known problem !?!?
The server partnr: 368134-421, the option partnr. 358348-B21
Regards,
Laurens
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тАО12-01-2004 03:31 AM
тАО12-01-2004 03:31 AM
Re: Problems with optional DL360G4 memory
How much memory does he had before installing 1GB option?
Stf ;-)
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тАО12-01-2004 03:34 AM
тАО12-01-2004 03:34 AM
Re: Problems with optional DL360G4 memory
http://h18004.www1.hp.com/products/quickspecs/11937_div/11937_div.pdf
Stf ;-)
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тАО12-01-2004 09:26 AM
тАО12-01-2004 09:26 AM
Re: Problems with optional DL360G4 memory
See page 40 of this document for additional information
http://h200006.www2.hp.com/bc/docs/support/SupportManual/c00218204/c00218204.pdf
So the solution is to add memory DIMMs two at a time.
Thanks,
Doug
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тАО12-01-2004 06:56 PM
тАО12-01-2004 06:56 PM
Re: Problems with optional DL360G4 memory
However the information you all provided is known to me and it indeed clearly states that that banks 1A and 2A should be the same. Also that in the standard configuration only 1 GB (1 dimm !) is present and the server works, however without interleaving.
If 1 extra memory module (1GB, exactly the same !!: 368134-421) than the whole thing should work. That is exactly why two reasons for the memory not working could be:
1) the memory installed is definitely not the same ! So the option partnr. is different in "architecture" or 2) the distributor has delivered the wrong part ! or has provided "grey area market products..." That is why I wanted to know if there were any known problems. I will phone my customer and have him describe me the parts installed.
Thanks again !, Laurens
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тАО12-10-2004 01:38 AM
тАО12-10-2004 01:38 AM
Re: Problems with optional DL360G4 memory
SO... since the customer wants 3 GB, we order 2 512MB to replace the HP 1GB stick. Put the 1GB sticks in slot 1A and 2A and the 512MB sticks in 3B and 4B - server doesn't like it. Swap the 512MB into 1A and 2A and the 1GB go into 3B and 4B, server likes it.
Nothing in any of the PDFs for the server talk about a memory configuration like this. If I have time I'll call HP support see if they have a better memory configuration document.
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тАО12-10-2004 04:08 AM
тАО12-10-2004 04:08 AM
Re: Problems with optional DL360G4 memory
If you are in interleaved memory, the DIMMs have to be the same and added in pairs. But I went back and tried something similar (adding just one DIMM), and it wouldn't work. But I couldn't find anywhere in the docs or in the RBSU where I could change the memory interleaving setting, but I KNOW I saw it somewhere.
So if you can figure out how to set it for non-interleaved memory, it will probably work - but I'm stumped as to how to do it.
Doug