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how to upload the Active Health System file.

 
Claidy
Occasional Contributor

how to upload the Active Health System file.

I have a HP proLiant DL 380 G9 server.

The server is no more booting. when I press the power button, the power LED start in green and stop after about 2 seconds.

No way to test the mother board as per HP diadnostic guide, because the server cannot be powered on out of the rack.

I accessed iLo. I' ve downloded the Active Health System file. I need this file to be analised before to confirme that the Mther Board is faulty.

Now I need to know where to upload thi .ash file to HPE.

 

Please Help me

 

2 REPLIES
sdmitriev1
Valued Contributor

Re: how to upload the Active Health System file.

You have to open case in HPE. Contacts: 

https://www.hpe.com/uk/en/contact-hpe.html 

parnassus
Honored Contributor

Re: how to upload the Active Health System file.

Provided that you can sign (or you are already signed) into Hewlett Packard Enterprise Support Center home, an easy way I found to reach the HPE Active Health System Log Viewer page is, once logged in, to go to the new Beta Support Center portal at URL:

https://beta.support.hpe.com/hpesc/home/profile

then hover on the left hand drop down menu until you find HPE Active Health System Log Viewer link, once selected you will be transferred to the page where you can upload your generated Log file.

The direct link should be:

https://ahsv.support.hpe.com/hpesc/ahsv/Upload/UpLoadFiles

Reference: AHS Viewer 2.10 User Guide