RILOE II Becomes unavailable via Web interface

[James Thompson_5]

We have a number of RILOE II boards deployed, in numerous models of DL servers, with numerous firmware levels.

Almost all boards will become unavailable via the web interface a few days after installation, even when nothing has been changed on the host server. Resetting the board will make it available again, for a limited time.

Obviously, this is causing us major problems. If we have a server that goes down at a remote site, and the RIB has become unavailable, we cannot access that server.

We have implemented a work around to this problem by resetting the RIB boards automatically every day, which has resolved the problem in the short term.

I would be very interested to know if anyone else has experienced this problem, and what if any solutions there are available. Unfortunately, HP support was unable to solve this issue...

[Junior Yharte]

What firmware version is running on the RILOE's that are not responding? What are the entries in the event log just before the reset you initiate? If you can get this info, I'll try and help you out.

[James Thompson_5]

The firmware levels very across different boards, although most are at 2.41 B. We have tried the latest firmware, but this doesnt help.

The reset is actually initiated by us as a work around, this is not part of the problem.

Thanks for your reply.

[Junior Yharte]

I understand that you are initiating the reset, but unless its a factory defaults reset, the event log should be intact. I'm looking for any error codes or messages just before you see the board reset entry.

I have not heard of this problem before so I don't have a quick answer for you. I suggest you call HP support again and ask that your issue be elevated up to engineering. There is not a charge for product support, and this does sound like a product issue to me. This will enable us to get more detailed information about your configuration. In fact a network capture from one of the failing boards would be very useful.

[Cathal Burke]

I too am having this problem. We recently purchased 2 identical Proliant servers each fitted with RILOE II cards.

1 of the RILOE cards is constantly available through the web browser while the other will only become available mid - late afternoon.

Even stranger is that some workstations can ping the IP address always, although they cant use the browser, while other workstations cannot ping it until approx 12:30pm.

If we reboot the card, everything is fine until the next day.

Our networking guys have assured us that it is not network / protocol problem and likewise - HP support were not much help.

If you ever come across a fix for this issue I would be grateful if you posted it here.

[Chris Michalek]

You need to update the firmware on the ILO to 2.51. That takes care of the issue - at least it did for us with one of out DL380G3s.

[Jeff Allen_5]

2.51? You mean 1.41 for iLO? I believe 2.51 is for RILOE.

[Russell Henry]

I also am having trouble with the RILOE II. We have installed three in our remote servers and all have the same symptoms as you describe. We can ping sometimes and connect via the browser now and again and it appears to be totally random. We can also get connectivity briefly if we reset the RIB boards but not for long. A solution to this would be much appreciated as the boards are useless if i cant rely on them to connect to these servers.

[Junior Yharte]

Hello everyone,
I'm needing to get some clarity on this issue. I see some of you responding that say you have RILOE-II's but the F/W you list is for RILOE. Unfortunately I have not seen this but too many of you are reporting this for it to be a coincidence. So, when you guys get a chance, could you please let me know the exact board, F/W, and driver date that you are running so that we can look at it in the lab.

[Russell Henry]

The boards in our servers are RILOE II and have firmware versions 1.11 (dated october 10) they have been installed in 3 remote servers one DL380 G2 and two DL380 (1000MHz) running Netware 5.1 with the Compaq Remote Insight Board Driver for NetWare version 3.12 (F) dated 1st july 03. If i reset the boards then i can use them for a while before losing connection. I can ping the boards occasionally but cannot connect through the browser after about 30 minutes of them being reset. They are all on our local LAN and are connected to a cisco 3548 switch with duplex and speed on both card and switch set to auto. We can connect and rconsole to all the other servers on the switch and we have tried changing the speed and duplex settings for the cards but have had no results.

[Stephen Jones_3]

We are also having some problems with a lot of our first edition remote insight boards.

Many of them lock up and need to be reset before we can access them through the web interface.

They are currently at 2.42 but I'm yet to try out the new firmware 2.52 but from reading this post it seems unlikley to cure the issue.

The systems they are installed range from CL1850, ML370 G1, 6400R, DL580.

We have many different sites and some seem to be more prone to locking up than others.

The majority are plugged directly into CISCO 3500.

[Cathal Burke]

A while ago, we had this problem for many months. We discovered that the problem disappeared if the RILOE and the host server were on the same subnet. We amended ours accordingly and have not had a problem since

[Jonathan Tran]

This is not a known issue. Please log the issue with HP Support including all necessary information to reproduce the problem. You can then send us the case numbers and we can monitor it to make sure the issue will be worked properly.

Rgrds

[Junior Yharte]

Hello everyone,
just wanted to update everyone on the status of this issue. We were unable to reproduce this issue in our lab environment with 100 boards (mixed RILOE/RILOE-II). So I have forwarded the problem to out Level III support engineers who are going to need your help. The problem is that these guys will need to personally contact you for information about your environment etc. which can not be done thru the forum. Please contact customer support and get a case number, post the case number back to this thread and we will handle the rest. Thank you all for your help!!

[Russell Henry]

Hello again, Ive now raised this with UK customer support the case number is 1202847296.

[WMihalik]

Has there been an update on this problem? I posted something about this today and what everybody is going through sounds very familiar.

[derek_76]

DL380 Delivered to site
Configured RILOEII
the card pings but doesnt display. How do you reset the card (not via F8 into setup)?

[Kelly Beauchaine]

Has anyone found the solution to this? I've just experienced this issue on an Integrated Remote Lightsout Edition board. Board cannot be pinged, cannot be accessed via web.
Upon a reboot of the server, message appeared 'integrated lightsout configuration temporarily unavailable', so cannot go thru the F8 key.
This is on a DL360G3, W2K3.

Thanks!
Kelly

[acartes]

Kelly,

It sounds like your iLO is malfunctioning. Here is a thread that discusses ways to re-flash it:
http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=714052

There are ways to update RILOE II and iLO firmware from within an OS using the Online ROM flash components. I recommend attempting these first. A firmware update resets the management processor when it is complete.

For that matter, there is an HP Online Lights-out Configuration utility that allows you to get/set configuration from the host as well.

Neither of these approaches requires a functioning network connection to iLO/RILOE II.

However booting ROMPAQ diskettes is the most direct approach got force an iLO firmware update.