HW Status will not refreshed

[M. Hofstetter]

I have 2 Servers in "critical health status" in HP SIM. But when i check them there is all ok. The "Hardware Status Polling for Servers"-Task run all 5 Minutes without problems. I tried also to start the Task manually but the 2 Servers are still in "critical health status". Any ideas?

[Joel Rubenstein]

To fix this problem go to Tasks and Logs --> View All Scheduled Tasks. Select the "Hardware Status Polling for Servers" task, edit the task making no changes. This will correct the problem.

The fix will be in SIM 5.0 SP3.

[M. Hofstetter]

I tried this, followed the wizard and finished the "edit" Task without changes, but nothing change with the 2 Servers in "critical health status".

[Joel Rubenstein]

SIM will also display a critical status on a server if the Insight agent on that server is returning that status.

[M. Hofstetter]

After deleting the servers in the SIM and a manual Discover the servers are back in "normal" Status. So it seems there is a bug in the HP SIM not in the Agents.