SIM 5.1 not discovering system type

[Chris Iversen]

Why is is that after doing a discovery some systems come up complete, i.e system name, IP, system type also with icons in the HS, MP, SW, VPM, PF and ES colums. But in other cases it only resolves the system name, IP, HS, ES, VPM and the system type shows "unknown". I know the target system is a Proliant DL380-G5. Also I am able to push support packs etc to it from my SIM server.

[David Claypool]

Use "Configure or Repair Agents" to correct communications problems.

[Rob Buxton]

Usually it's snmp that is misconfigured.
Check that snmp has the HPSIM server as an allowed host and the correct community name.

While your there, check the Trap Destination has also been set to point to the HPSIM server.

[Telmo Neto]

Probably you're having a problem with the insight agents on that server.
Try reeinstallig them using the latest Proliant Support Pack.