SIM6 installation problems

[tricky6]

I'm trying to install on a newly built Windows 2003 SP2 VM with 4 GB of RAM and loads of disk space. All of the components install up to the point where HP SIM itself needs to install. At that point it fails and I see an error in the event log: AdminTest service terminated with service-specific error 123456.

c:\hpsim.log contains the following:
[04-14-2010][17:22:07][Install Shell]Generating xml file is done.
[Wed Apr 14 17:22:07 UTC+0100 2010]Install Shell:Load: res://C:\SIM6000-win\hpsim\win\setup.exe/content\custom-summ.htm
[Wed Apr 14 17:22:07 UTC+0100 2010]Install Shell:buildDocumentationSelect()
[Wed Apr 14 17:22:07 UTC+0100 2010]Install Shell:getComponentTableHeight(maxHeight[330] cellWidth[650] funcs[object] selectedOnly[true])
[Wed Apr 14 17:22:07 UTC+0100 2010]Install Shell:Load: res://C:\SIM6000-win\hpsim\win\setup.exe/content\custom-summ-table.htm
[Wed Apr 14 17:22:07 UTC+0100 2010]Install Shell:window_onload()
[Wed Apr 14 17:22:07 UTC+0100 2010]Install Shell:window_onload()
[Wed Apr 14 17:22:10 UTC+0100 2010]Install Shell:btnInstall_onclick()
[Wed Apr 14 17:22:10 UTC+0100 2010]Install Shell:ValidDiskSpace()
[Wed Apr 14 17:22:10 UTC+0100 2010]Install Shell:check space 72795 1500
[Wed Apr 14 17:22:10 UTC+0100 2010]Install Shell:isDefaultInstanceName(instName[MSSQLSERVER])
[Wed Apr 14 17:22:10 UTC+0100 2010]Install Shell:Load: res://C:\SIM6000-win\hpsim\win\setup.exe/content\custom-install-progress.htm
[Wed Apr 14 17:22:10 UTC+0100 2010]Install Shell:buildDocumentationSelect()
[Wed Apr 14 17:22:10 UTC+0100 2010]Install Shell:getComponentTableHeight(maxHeight[365] cellWidth[490] funcs[object] selectedOnly[true])
[Wed Apr 14 17:22:10 UTC+0100 2010]Install Shell:Load: res://C:\SIM6000-win\hpsim\win\setup.exe/content\custom-status.htm
[Wed Apr 14 17:22:10 UTC+0100 2010]Install Shell:window_onload()
[Wed Apr 14 17:22:10 UTC+0100 2010]Install Shell:InstallComponent()
[Wed Apr 14 17:22:10 UTC+0100 2010]Install Shell:RunComponentInstall(fnInstall[function] nIndex[3])
[Wed Apr 14 17:22:10 UTC+0100 2010]Install Shell:launchAndMonitor dwRet == 0
[Wed Apr 14 17:22:10 UTC+0100 2010]Install Shell:component install Initial Start return code == 0
[Wed Apr 14 17:22:10 UTC+0100 2010]Install Shell:window_onload()
[Wed Apr 14 17:22:10 UTC+0100 2010]Install Shell:InstallComplete()
[Wed Apr 14 17:22:10 UTC+0100 2010]Install Shell:process exit code = 12
[Wed Apr 14 17:22:10 UTC+0100 2010]Install Shell:sStatus = Setup failed. Please refer to the C:\hpsim.log and \logs\initconfig.logfiles for details.
[Wed Apr 14 17:22:10 UTC+0100 2010]Install Shell:nStatus = 4
[04-14-2010][17:22:10][Install Shell]HP Systems Insight Manager
[04-14-2010][17:22:10][Install Shell]return code: 4
[04-14-2010][17:22:10][Install Shell]return msg: Setup failed. Please refer to the C:\hpsim.log and \logs\initconfig.logfiles for details.
[Wed Apr 14 17:22:10 UTC+0100 2010]Install Shell:InstallComplete(sStatus[Setup failed. Please refer to the C:\hpsim.log and \logs\initconfig.logfiles for details.] nStatus[4])
[Wed Apr 14 17:22:10 UTC+0100 2010]Install Shell:installComplete: sStatus = Setup failed. Please refer to the C:\hpsim.log and \logs\initconfig.logfiles for details. nStatus = 4
[Wed Apr 14 17:22:10 UTC+0100 2010]Install Shell:updateComponentStatus(sStatus[Setup failed. Please refer to the C:\hpsim.log and \logs\initconfig.logfiles for details.])
[Wed Apr 14 17:22:10 UTC+0100 2010]Install Shell:checkIfFailedInstallIsHPSIM()
[04-14-2010][17:22:14][Install Shell]HP Systems Insight Manager failed to install successfully. Setup cannot continue. Click "OK" to exit the installation.
[Wed Apr 14 17:22:14 UTC+0100 2010]Install Shell:HtmlFrame_QueryExit()
[Wed Apr 14 17:22:14 UTC+0100 2010]Install Shell:Cleanup()
[04-14-2010][17:22:14][Install Shell]Shutdown

Can anyone give me some pointers please?

[JHealing]

I have exactly the same problem on a physical server (Windows 2003 Std R2 x64 SP2) with a remote SQL 2005 Sp2 instance. I read some other forum entries regarding potential issues with the service account password but even changing it to a simple word still gives the same error.

The last section of the installation log:
Fri Apr 16 14:11:46 UTC+0100 2010]Install Shell:component install Initial Start return code == 0
[Fri Apr 16 14:11:46 UTC+0100 2010]Install Shell:window_onload()
[Fri Apr 16 14:11:46 UTC+0100 2010]Install Shell:InstallComplete()
[Fri Apr 16 14:11:46 UTC+0100 2010]Install Shell:process exit code = 12
[Fri Apr 16 14:11:46 UTC+0100 2010]Install Shell:sStatus = Setup failed. Please refer to the C:\hpsim.log and \logs\initconfig.logfiles for details.
[Fri Apr 16 14:11:46 UTC+0100 2010]Install Shell:nStatus = 4
[04-16-2010][14:11:46][Install Shell]HP Systems Insight Manager
[04-16-2010][14:11:46][Install Shell]return code: 4
[04-16-2010][14:11:46][Install Shell]return msg: Setup failed. Please refer to the C:\hpsim.log and \logs\initconfig.logfiles for details.

[OlivierV]

Hello.

I have quite the same issue. The server is a W2003 R2 SP2 vm (ESX 4.0) with SQL 2005 Sp3.
When HPSIM starts installing, it fails and HPSIM.LOG file contains the following :

[Mon May 17 14:08:59 UTC+0200 2010]Install Shell:ValidDiskSpace()
[Mon May 17 14:08:59 UTC+0200 2010]Install Shell:check space 9645 1756
[Mon May 17 14:08:59 UTC+0200 2010]Install Shell:check space 30337 0
[Mon May 17 14:08:59 UTC+0200 2010]Install Shell:check space 26133 0
[Mon May 17 14:08:59 UTC+0200 2010]Install Shell:check space 2006 0
[Mon May 17 14:08:59 UTC+0200 2010]Install Shell:isDefaultInstanceName(instName[SIM])
[Mon May 17 14:08:59 UTC+0200 2010]Install Shell:Load: res://E:\Sim6\SIM6000-win\hpsim\win\setup.exe/content\custom-install-progress.htm
[Mon May 17 14:08:59 UTC+0200 2010]Install Shell:buildDocumentationSelect()
[Mon May 17 14:08:59 UTC+0200 2010]Install Shell:getComponentTableHeight(maxHeight[365] cellWidth[490] funcs[object] selectedOnly[true])
[Mon May 17 14:08:59 UTC+0200 2010]Install Shell:Load: res://E:\Sim6\SIM6000-win\hpsim\win\setup.exe/content\custom-status.htm
[Mon May 17 14:08:59 UTC+0200 2010]Install Shell:window_onload()
[Mon May 17 14:08:59 UTC+0200 2010]Install Shell:InstallComponent()
[Mon May 17 14:08:59 UTC+0200 2010]Install Shell:RunComponentInstall(fnInstall[function] nIndex[3])
[Mon May 17 14:08:59 UTC+0200 2010]Install Shell:launchAndMonitor dwRet == 0
[Mon May 17 14:08:59 UTC+0200 2010]Install Shell:component install Initial Start return code == 0
[Mon May 17 14:08:59 UTC+0200 2010]Install Shell:window_onload()
[Mon May 17 14:08:59 UTC+0200 2010]Install Shell:InstallComplete()
[Mon May 17 14:08:59 UTC+0200 2010]Install Shell:process exit code = 12
[Mon May 17 14:08:59 UTC+0200 2010]Install Shell:sStatus = Setup failed. Please refer to the C:\hpsim.log and \logs\initconfig.logfiles for details.
[Mon May 17 14:08:59 UTC+0200 2010]Install Shell:nStatus = 4

Can someone help us solving this issue ?
Thank you.

[OlivierV]

Hello.
Using Procmon.exe, I see the thread setup.exe exits immediately after the following events :

- RegOpenKey HKLM\Software\Microsoft\Windows NT\CurrentVersion\GRE_Initialize
- RegQueryValue HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\GRE_Initialize\DisableMetaFiles (reply : name not found)
- RegCloseKey HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\GRE_Initialize

If someone from HP could reply, I need this server to be installed this week. I wil ltry to open a case with HP also.

[Alexis White]

I had the same issue too, but I hadn't read the instructions properly, and was still on Internet Explorer 6. Once I upgraded to Internet Explorer 8, all worked fine.
Hopefully, this will be it for you!

[Change_happens]

i had same error. what SIM log says?
sim\logs\mxdomainmgr0.log? attache that lets see if i can help?

did you try re-installing?

[Dee H]

I ran into the same issue and the resolution (for me) was to change the default of using DEP for all programs to using DEP for just Windows programs.

[Rob Buxton]

A number of the logfiles here have:
Please refer to the C:\hpsim.log and \logs\initconfig.logfiles for details

Is there anything in that?
Just a guess but have the database pre-requisites been done, especially if you're using an external dataabse you need to ensure the account has full access.

[Arjan Heuvelman]

We had the same problem.
Using DEP for just Windows programs solved the problem.
Thank you!

[OlivierV]

Hello.
My problem is solved.
Windows update was showing messages about installing the latest patches for several days.
The CMS is hosted in a datacentre and patches are applied by the datacentre management team (third party). However this server is not currently in production so I decided to apply the patches and reboot.

After the reboot, the installation worked perfectly. I mention that I rebooted the server several times before but without installing the patches. So the reboot is not what solved my problem.

Regards.

[tricky6]

I've been down the DEP route and I've also tried the IE8 upgrade path and have still got nowhere, although I have discovered that when I install an a freshly built VM that I haven't yet joined to the domain I have no problems. If I do it on a machine that's in the domain: it doesn't work.

[OlivierV]

Hello.
Do you use a local administrator account or a domain account hat is a member of the local administrators group ?
Also, do you use a standard RDP console for installing SIM or the administrative RDP console ?

[tricky6]

Alas. I've tried using both the loca admin user account and a domain account which is a member of the local admins group. I've also tried using the /admin or the /console switch when using RDP and that seems to make no difference either. I wouldn't mind so much if the logs actually gave some useful diagnostic information!

[MDS-ALPA]

In the past I tried to install v5.3 SP1 on a HyperV virtual and couldn't do it, was told at that time that virtual servers weren't support. Was some time ago, has that changed for V6 etc?

[ehuang]

Tricky6, I am experiencing exactly the same problem as you have. Joining domain goes nowhere but standing-alone is good to go. Have you found any fix for this yet? Much appreciated.

[CarlosRivera]

I am having the installing issue as the people above. I have tried upgrading all actions here without success. Installation begins but stops on the HP Systems Insight Manager component; information on log files is similar to what's been published.

When server is removed from the domain, I can start the unzip of the original .EXE file without the message "Windows cannot access the specified device, path, or file..."

Server is W2K3 SP2 fully patched, on a DL320 G5 server. All requirements on Install guide are met. Please advise!

[tricky6]

I've still got absolutely nowhere with this. I'm hoping that v6.1 might help, when it's available once more.

[Split71]

I'm having the same exact issues as well. I've been on the phone with tech support and they are not sure what to do either.

Im using a physical server with server 2003 x64 SP2 on it and using a SQL server with SQLServer 2005 SP3 on it. Plenty of ram and HDD space there.

I've played with the DEP features, and that didn't change anything. I've used the local administrator account to install it on our server and local administrator access to our database server. Then i used our service account for SIM. Everything validates fine and it will install the system management homepage just fine, but right after i get the same errors as everybody else when it tries to start the actualy SIM install.

[Fri Jul 30 09:52:42 EDT 2010]Install Shell:nStatus = 4
[07-30-2010][09:52:42][Install Shell]HP Systems Insight Manager
[07-30-2010][09:52:42][Install Shell]return code: 4
[07-30-2010][09:52:42][Install Shell]return msg: Setup failed. Please refer to the C:\hpsim.log and \logs\initconfig.logfiles for details.

[tricky6]

Well 6.1B doesn't seem to make any difference. The same errors are encountered during install.

[Mon Aug 16 13:55:17 UTC+0100 2010]Install Shell:component install Initial Start return code == 0
[Mon Aug 16 13:55:17 UTC+0100 2010]Install Shell:InstallComplete()
[Mon Aug 16 13:55:17 UTC+0100 2010]Install Shell:process exit code = 12
[Mon Aug 16 13:55:17 UTC+0100 2010]Install Shell:sStatus = Setup failed. Please refer to the C:\hpsim.log and \logs\initconfig.logfiles for details.
[Mon Aug 16 13:55:17 UTC+0100 2010]Install Shell:nStatus = 4
[08-16-2010][13:55:17][Install Shell]HP Systems Insight Manager
[08-16-2010][13:55:17][Install Shell]return code: 4
[08-16-2010][13:55:17][Install Shell]return msg: Setup failed. Please refer to the C:\hpsim.log and \logs\initconfig.logfiles for details.
[Mon Aug 16 13:55:17 UTC+0100 2010]Install Shell:InstallComplete(sStatus[Setup failed. Please refer to the C:\hpsim.log and \logs\initconfig.logfiles for details.] nStatus[4])
[Mon Aug 16 13:55:17 UTC+0100 2010]Install Shell:installComplete: sStatus = Setup failed. Please refer to the C:\hpsim.log and \logs\initconfig.logfiles for details. nStatus = 4
[Mon Aug 16 13:55:17 UTC+0100 2010]Install Shell:updateComponentStatus(sStatus[Setup failed. Please refer to the C:\hpsim.log and \logs\initconfig.logfiles for details.])
[Mon Aug 16 13:55:17 UTC+0100 2010]Install Shell:checkIfFailedInstallIsHPSIM()

[Joel Rubenstein]

This issue is currently being investigated by HP support. It is caused by a Windows GPO interfering with the SIM installer. We have determined that in at least 2 instances a Software Restriction Policy when disabled allowed the SIM installation to complete.

If you have implemented such a policy please disable it prior to attempting the install. Once SIM is installed the policy can be re-enabled.

If you are having this issue and do not have this GPO configured please open a support case with HP so the problem can be investigated.

Workarounds are as follows

1. remove the server from the domain, install SIM, add the server back into the domain.

2. Create a test OU, TestOU, first level under the domain
Disable inheritance on the OU (this makes sure no GPOs are applied)
Move the HP SIM server to the TestOU.
Install HPSIM.
The server can then be moved back to its original OU.

[DPL IT Department]

FYI, I tried the test OU workaround provided by Joel on 9/2. Unfortunately it didn't work...at least not at first. What finally did the trick for me was to uninstall IE8 and then reinstall it via Microsoft Update. When I built the server specifically for this application I remembered seeing odd error messages during my initial round of updates. We typically build a server, install all updates from MS Update, and then join the machine to the domain.

In any case, after uninstalling and reinstalling IE8 and putting the machine into a test OU I was able to install SIM 6.1B. Hopefully this helps someone else (and HP support).

[Gianluca Nanoia]

I had the same problem in this situation.
I logged as administrator on the machine and added another user to install the application.
Then I installed SIM6.2 using new user's credentials and got that error.
Then I rebooted the server and I logged with new user credential's and installed SIM with no problems

[David Rabahy 1]

My system is not a member of a domain, so, the GPO stuff doesn't apply, right?

DebugView;

00000000 0.00000000 [5568] Install Shell:Load: res://F:\software\SIM6200-win\hpsim\win\setup.exe/default.htm
00000001 0.00476803 [5568] Install Shell:window_onload()
00000002 0.00578269 [5568] Install Shell:Startup
00000003 0.05071815 [5568] Install Shell:Load: res://F:\software\SIM6200-win\hpsim\win\setup.exe/installshell.htm
00000004 0.07436834 [5568] Install Shell:Load: res://F:\software\SIM6200-win\hpsim\win\setup.exe/banner.htm
00000005 0.07994253 [5568] Install Shell:window_onload()
00000006 0.08335678 [5568] Install Shell:CheckForInstalledIM7()
00000007 0.08386000 [5568] Install Shell:Initialize()
00000008 0.08447786 [5568] Install Shell:URIDecode(sURI[F:\software\SIM6200-win\hpsim\win])
00000009 0.08522277 [5568] Install Shell:FindConfigFiles(sFolder[F:\software\SIM6200-win\hpsim\win\hpsim] nType[2] aArray[object])
00000010 0.08651429 [5568] Install Shell:LoadConfigFileType(sFileName[F:\software\SIM6200-win\hpsim\win\hpsim\hpsim.icf] nType[2])
00000011 0.08947434 [5568] Install Shell:WARNING - not an Install Shell component
00000012 0.09019873 [5568] Install Shell:FindConfigFiles(sFolder[F:\software\SIM6200-win\hpsim\win\..\..\hpsimicf] nType[2] aArray[object])
00000013 0.09100703 [5568] Install Shell:LoadConfigFileType(sFileName[F:\software\SIM6200-win\hpsimicf\hpsimad.icf] nType[2])
00000014 0.09412356 [5568] Install Shell:LoadConfigFileType(sFileName[F:\software\SIM6200-win\hpsimicf\openSSH.icf] nType[2])
00000015 0.09663730 [5568] Install Shell:WARNING - not an Install Shell component
00000016 0.09734863 [5568] Install Shell:LoadConfigFileType(sFileName[F:\software\SIM6200-win\hpsimicf\rsswm.icf] nType[2])
00000017 0.09995019 [5568] Install Shell:WARNING - not an Install Shell component
00000018 0.10065912 [5568] Install Shell:LoadConfigFileType(sFileName[F:\software\SIM6200-win\hpsimicf\sqlexpr.icf] nType[2])
00000019 0.10233048 [5568] Install Shell:WARNING - not an Install Shell component
00000020 0.10302766 [5568] Install Shell:LoadConfigFileType(sFileName[F:\software\SIM6200-win\hpsimicf\sysmgmt.icf] nType[2])
00000021 0.10553109 [5568] Install Shell:WARNING - not an Install Shell component
00000022 0.10622995 [5568] Install Shell:LoadConfigFileType(sFileName[F:\software\SIM6200-win\hpsimicf\vcrep.icf] nType[2])
00000023 0.10853424 [5568] Install Shell:WARNING - not an Install Shell component
00000024 0.10923352 [5568] Install Shell:LoadConfigFileType(sFileName[F:\software\SIM6200-win\hpsimicf\wmimap.icf] nType[2])
00000025 0.11123425 [5568] Install Shell:WARNING - not an Install Shell component
00000026 0.11193601 [5568] Install Shell:FindConfigFiles(sFolder[F:\software\SIM6200-win\hpsim\win\hpsim] nType[1] aArray[object])
00000027 0.11304640 [5568] Install Shell:LoadConfigFileType(sFileName[F:\software\SIM6200-win\hpsim\win\hpsim\hpsim.icf] nType[1])
00000028 0.11643916 [5568] Install Shell:FindConfigFiles(sFolder[F:\software\SIM6200-win\hpsim\win\..\..\hpsimicf] nType[1] aArray[object])
00000029 0.11723980 [5568] Install Shell:LoadConfigFileType(sFileName[F:\software\SIM6200-win\hpsimicf\hpsimad.icf] nType[1])
00000030 0.11950322 [5568] Install Shell:WARNING - not an Install Shell component
00000031 0.12036972 [5568] Install Shell:LoadConfigFileType(sFileName[F:\software\SIM6200-win\hpsimicf\openSSH.icf] nType[1])
00000032 0.12410952 [5568] Install Shell:LoadConfigFileType(sFileName[F:\software\SIM6200-win\hpsimicf\rsswm.icf] nType[1])
00000033 0.12723745 [5568] Install Shell:LoadConfigFileType(sFileName[F:\software\SIM6200-win\hpsimicf\sqlexpr.icf] nType[1])
00000034 0.12887551 [5568] Install Shell:WARNING - not an Install Shell component
00000035 0.12957720 [5568] Install Shell:LoadConfigFileType(sFileName[F:\software\SIM6200-win\hpsimicf\sysmgmt.icf] nType[1])
00000036 0.13227113 [5568] Install Shell:WARNING - not installable
00000037 0.13312715 [5568] Install Shell:LoadConfigFileType(sFileName[F:\software\SIM6200-win\hpsimicf\vcrep.icf] nType[1])
00000038 0.13577645 [5568] Install Shell:LoadConfigFileType(sFileName[F:\software\SIM6200-win\hpsimicf\wmimap.icf] nType[1])
00000039 0.13789837 [5568] Install Shell:WARNING - not installable
00000040 0.13836110 [5568] Install Shell:CfgSort(obj1[object] obj2[object])
00000041 0.13896315 [5568] Install Shell:CfgSort(obj1[object] obj2[object])
00000042 0.13938032 [5568] Install Shell:CfgSort(obj1[object] obj2[object])
00000043 0.13979961 [5568] Install Shell:CfgSort(obj1[object] obj2[object])
00000044 0.14035851 [5568] Install Shell:CfgSort(obj1[object] obj2[object])
00000045 0.14077014 [5568] Install Shell:CfgSort(obj1[object] obj2[object])
00000046 0.14118284 [5568] Install Shell:CfgSort(obj1[object] obj2[object])
00000047 0.14185217 [5568] Install Shell:FindConfigFiles(sFolder[F:\software\SIM6200-win\hpsim\win\..\..\hpsimicf] nType[16] aArray[object])
00000048 0.14277314 [5568] Install Shell:LoadConfigFileType(sFileName[F:\software\SIM6200-win\hpsimicf\hpsimad.icf] nType[16])
00000049 0.14497611 [5568] Install Shell:WARNING - not an Install Shell component
00000050 0.14584358 [5568] Install Shell:LoadConfigFileType(sFileName[F:\software\SIM6200-win\hpsimicf\openSSH.icf] nType[16])
00000051 0.14835049 [5568] Install Shell:WARNING - not an Install Shell component
00000052 0.14904605 [5568] Install Shell:LoadConfigFileType(sFileName[F:\software\SIM6200-win\hpsimicf\rsswm.icf] nType[16])
00000053 0.15158932 [5568] Install Shell:WARNING - not an Install Shell component
00000054 0.15229160 [5568] Install Shell:LoadConfigFileType(sFileName[F:\software\SIM6200-win\hpsimicf\sqlexpr.icf] nType[16])
00000055 0.15431593 [5568] Install Shell:LoadConfigFileType(sFileName[F:\software\SIM6200-win\hpsimicf\sysmgmt.icf] nType[16])
00000056 0.15658677 [5568] Install Shell:WARNING - not an Install Shell component
00000057 0.15734278 [5568] Install Shell:LoadConfigFileType(sFileName[F:\software\SIM6200-win\hpsimicf\vcrep.icf] nType[16])
00000058 0.15984660 [5568] Install Shell:WARNING - not an Install Shell component
00000059 0.16054069 [5568] Install Shell:LoadConfigFileType(sFileName[F:\software\SIM6200-win\hpsimicf\wmimap.icf] nType[16])
00000060 0.16244255 [5568] Install Shell:WARNING - not an Install Shell component
00000061 0.18390127 [5568] Install Shell:Load: res://F:\software\SIM6200-win\hpsim\win\setup.exe/content\startup.htm
00000062 0.18693540 [5568] Install Shell:buildDocumentationSelect()
00000063 0.19112980 [5568] Install Shell:window_onload()
00000064 0.19225837 [5568] Install Shell:AvailComponents()
00000065 2.67798948 [5568] Install Shell:btnNext_onclick()
00000066 2.67847466 [5568] Install Shell:CheckPrereqs()
00000067 2.69105530 [5568] Install Shell:Load: res://F:\software\SIM6200-win\hpsim\win\setup.exe/content\syscheck.htm
00000068 2.69733739 [5568] Install Shell:buildDocumentationSelect()
00000069 2.70050645 [5568] Install Shell:window_onload()
00000070 2.70147872 [5568] Install Shell:buildJVMFileList()
00000071 12.52914238 [5568] Install Shell:inspectSystem()
00000072 12.52976036 [5568] Install Shell:installPreInstallComponents()
00000073 12.53043175 [5568] Install Shell:"F:\software\SIM6200-win\advisor\hpsimad.exe"
00000074 12.53182507 [5568] Install Shell:checkForPreviousHPSIM()
00000075 12.53253460 [5568] Install Shell:IsValidOracleServer()
00000076 12.53308010 [5568] Install Shell:IsValidSQLServer()
00000077 12.54650211 [5568] Install Shell:Load: res://F:\software\SIM6200-win\hpsim\win\setup.exe/content\account-credentials.htm
00000078 12.55472279 [5568] Install Shell:buildDocumentationSelect()
00000079 12.56120300 [5568] Install Shell:window_onload()
00000080 12.56209755 [5568] Install Shell:isDefaultInstanceName(instName[HPSIM])
00000081 12.56523037 [5568] Install Shell:populateInstanceSelectionType()
00000082 12.56576633 [5568] Install Shell:getSQLInstances()
00000083 12.56639385 [5568] Install Shell:populateDBInstances()
00000084 12.57486820 [5568] Install Shell:btnSQL_onclick()
00000085 12.57597446 [5568] Install Shell:populateInstanceSelectionType()
00000086 12.57650852 [5568] Install Shell:getSQLInstances()
00000087 12.57710934 [5568] Install Shell:populateDBInstances()
00000088 12.57826996 [5568] Install Shell:existingInstanceNameClick()
00000089 12.57878780 [5568] Install Shell:populateInstanceSelectionType()
00000090 12.57929611 [5568] Install Shell:getSQLInstances()
00000091 12.58067989 [5568] Install Shell:populateDBInstances()
00000092 12.62556267 [5064] InstallShell:Function:
00000093 12.67046833 [5064] InstallShell:Function:
00000094 15.01284981 [5568] Process Exit Code 3
00000095 21.41590500 [5568] Install Shell:btnNext_onclick()
00000096 21.41686249 [5568] Install Shell:saveDBType()
00000097 21.41736984 [5568] Install Shell:validDBInformation()
00000098 21.41800117 [5568] Install Shell:isDefaultInstanceName(instName[MSSQLSERVER])
00000099 21.41869164 [5568] Install Shell:IsMSDEInstance(sInstanceName[MSSQLSERVER])
00000100 21.42240143 [5568] Install Shell:CheckDBServer(fnComplete[function])
00000101 21.42286491 [5568] Install Shell:IsWinXP()
00000102 21.45602989 [5568] Install Shell:isDefaultInstanceName(instName[MSSQLSERVER])
00000103 21.45653343 [5568] Install Shell:CheckDBHost: cmd /c cd C:\InstallTemp & set JAVA_HOME=.\jre & set PATH=.\ & .\jre\bin\java -cp ".;.\jtds-1.2.jar" sql/SQLServer -h "JVGRPSANAPPL-2" -pn "1433" -db "master" -u "%65%100%109%105%110%105%115%116%114%97%116%111%114" -dm "JVGRPSANAPPL-2" -debug
00000104 21.82956886 [5568] Process Exit Code 32768
00000105 21.83091164 [5568] Install Shell:CheckDBServerComplete()
00000106 21.83129501 [5568] Install Shell:Return code : 32768
00000107 21.83183861 [5568] Install Shell:CheckDBServerCompleted(dwRet[32768])
00000108 21.85110664 [5568] Install Shell:Load: res://F:\software\SIM6200-win\hpsim\win\setup.exe/content\install.htm
00000109 21.85381699 [5568] Install Shell:buildDocumentationSelect()
00000110 21.85590935 [5568] Install Shell:getComponentTableHeight(maxHeight[200] cellWidth[455] funcs[object] selectedOnly[false])
00000111 21.87497330 [5568] Install Shell:Load: res://F:\software\SIM6200-win\hpsim\win\setup.exe/content\avail-comps.htm
00000112 21.88092232 [5568] Install Shell:window_onload()
00000113 21.88732338 [5568] Install Shell:window_onload()
00000114 21.89029884 [5568] Install Shell:btnExpress_onclick()
00000115 23.39966774 [5568] Install Shell:btnNext_onclick()
00000116 23.40996552 [5568] Install Shell:Load: res://F:\software\SIM6200-win\hpsim\win\setup.exe/content\service-credentials.htm
00000117 23.41537094 [5568] Install Shell:buildDocumentationSelect()
00000118 23.41980553 [5568] Install Shell:window_onload()
00000119 28.85374451 [5568] Install Shell:btnNext_onclick()
00000120 28.85736084 [5568] Install Shell:ValidateCredentials(sDomain[JVGRPSANAPPL-2] sUserName[Administrator] sPassword[**********])
00000121 28.85778999 [5568] Install Shell:IsWinXP()
00000122 29.41221809 [5568] Process Exit Code 123456
00000123 29.41489983 [5568] Install Shell:Generating xml file is done.
00000124 29.43467712 [5568] Install Shell:Load: res://F:\software\SIM6200-win\hpsim\win\setup.exe/content\custom-summ.htm
00000125 29.43998528 [5568] Install Shell:buildDocumentationSelect()
00000126 29.44173813 [5568] Install Shell:getComponentTableHeight(maxHeight[330] cellWidth[650] funcs[object] selectedOnly[true])
00000127 29.45664787 [5568] Install Shell:Load: res://F:\software\SIM6200-win\hpsim\win\setup.exe/content\custom-summ-table.htm
00000128 29.46253586 [5568] Install Shell:window_onload()
00000129 29.46576691 [5568] Install Shell:window_onload()
00000130 30.50765800 [5568] Install Shell:btnInstall_onclick()
00000131 30.50807953 [5568] Install Shell:ValidDiskSpace()
00000132 30.50909042 [5568] Install Shell:check space 11362 1509
00000133 30.50942802 [5568] Install Shell:check space 1029 0
00000134 30.50994301 [5568] Install Shell:isDefaultInstanceName(instName[MSSQLSERVER])
00000135 30.52332878 [5568] Install Shell:Load: res://F:\software\SIM6200-win\hpsim\win\setup.exe/content\custom-install-progress.htm
00000136 30.52830124 [5568] Install Shell:buildDocumentationSelect()
00000137 30.52990913 [5568] Install Shell:getComponentTableHeight(maxHeight[365] cellWidth[490] funcs[object] selectedOnly[true])
00000138 30.54535866 [5568] Install Shell:Load: res://F:\software\SIM6200-win\hpsim\win\setup.exe/content\custom-status.htm
00000139 30.55116653 [5568] Install Shell:window_onload()
00000140 30.55423546 [5568] Install Shell:InstallComponent()
00000141 30.55486107 [5568] Install Shell:RunComponentInstall(fnInstall[function] nIndex[1])
00000142 30.55719566 [5568] Install Shell:launchAndMonitor dwRet == 0
00000143 30.55786324 [5568] Process Exit Code 1278
00000144 30.55786324 [5568] : Create Process Failed
00000145 30.55840111 [5568] Install Shell:component install Initial Start return code == 0
00000146 30.55933762 [5568] Install Shell:window_onload()
00000147 30.56317520 [5568] Install Shell:InstallComplete()
00000148 30.56352997 [5568] Install Shell:process exit code = 12
00000149 30.56410599 [5568] Install Shell:sStatus = Setup failed. Please refer to the C:\hpsim.log and \logs\initconfig.logfiles for details.
00000150 30.56451988 [5568] Install Shell:nStatus = 4
00000151 30.56506157 [5568] Install Shell:HP Systems Insight Manager
00000152 30.56540871 [5568] Install Shell:return code: 4
00000153 30.56590843 [5568] Install Shell:return msg: Setup failed. Please refer to the C:\hpsim.log and \logs\initconfig.logfiles for details.
00000154 30.56657028 [5568] Install Shell:InstallComplete(sStatus[Setup failed. Please refer to the C:\hpsim.log and \logs\initconfig.logfiles for details.] nStatus[4])
00000155 30.56691551 [5568] Install Shell:installComplete: sStatus = Setup failed. Please refer to the C:\hpsim.log and \logs\initconfig.logfiles for details. nStatus = 4
00000156 30.56752968 [5568] Install Shell:updateComponentStatus(sStatus[Setup failed. Please refer to the C:\hpsim.log and \logs\initconfig.logfiles for details.])
00000157 30.56820107 [5568] Install Shell:checkIfFailedInstallIsHPSIM()
00000158 35.33110046 [5568] Install Shell:HP Systems Insight Manager failed to install successfully. Setup cannot continue. Click "OK" to exit the installation.
00000159 35.33168030 [5568] Install Shell:HtmlFrame_QueryExit()
00000160 35.33216476 [5568] Install Shell:Cleanup()
00000161 35.33270645 [5568] Install Shell:Shutdown
00000162 35.33752060 [5568] Install Shell:window_onunload()

[jlouzil]

Hello, we have had a problem to launch a current version of SIM installation package "SIM_6.3_Z7550_00079.exe" on newly installed and patched out W2K3 x86 / SP2 domain member server. It immediatelly ends with that "Windows cannot access the specified device, path, or file..." error as well. So we have extracted that EXE (selfextracted ZIP) and then directly launch .. \SIM6300-win\hpsim\win\Setup.exe without a problem.. The strange thing is that then the selfextraction EXE file can be launched as well. As we have already installed that SIM app so that's useless ;-)