SG 11.12 and SG OPS Edition 11.12 swinstall problem fix !

[melvyn burnard]

There is a known issue with installing SG and SG OPS Edition 11.12 from the December 2000 CD set, resulting in failure to swinstall the product.
This is due to the Cluster Object Manager (COM) bundle (B8324BA) which is a dependency for both these products being codeword protected, when it should not be.

As a result swinstall errors with the
following errors in swinstall.log:

* Beginning Selection
NOTE: The software item
"B3935DA,r=A.11.12,a=HP-UX_B.11.00_32/64,v=HP" is a bundle (or
a product, subproduct or fileset contained within a bundle).
This item was successfully marked, but difficulties were
encountered while marking some items that it depends on. The
messages below show which software items encountered
difficulties and exactly what these difficulties were:
* The software
"Cluster-Monitor,r=A.11.12,a=HP-UX_B.11.00_32/64,v=HP" was
successfully marked, but it depends on the following software
items which could not be found in the source. However, these
items may already be in the target. This will be checked
during the Analysis Phase:

Cluster-OM.CM-OM,r>=A.01.01,a=HP-UX_B.11.00_32/64,v=HP
Cluster-OM.CM-OM-AUTH,r=A.01.01,a=HP-UX_B.11.00_32/64,v=HP
Cluster-OM.CM-OM-TOOLS,r=A.01.01,a=HP-UX_B.11.00_32/64,v=HP
Cluster-OM.CM-OM-MAN,r=A.01.01,a=HP-UX_B.11.00_32/64,v=HP
Cluster-OM.CM-DEN-PROV,r=A.01.01,a=HP-UX_B.11.00_32/64,v=HP
Cluster-OM.CM-DEN-MOF,r=A.01.01,a=HP-UX_B.11.00_32/64,v=HP
Cluster-OM.CM-OM,r>=A.01.01,a=HP-UX_B.11.00_32/64,v=HP
Cluster-OM.CM-OM-AUTH,r=A.01.01,a=HP-UX_B.11.00_32/64,v=HP
Cluster-OM.CM-OM-TOOLS,r=A.01.01,a=HP-UX_B.11.00_32/64,v=HP
Cluster-OM.CM-OM-MAN,r=A.01.01,a=HP-UX_B.11.00_32/64,v=HP
etc, etc,.


This product (Cluster-OM) is a free product and should not require codewords.
The first solution to this problem is to use the codewords now available
for the COM for CD 5 of the 11.0 December application release

11.0 SG CD 5011-7885 (CD 5 of 5)
Customer ID: 59AYGYYCUHGA
Codeword: TFQ6 YHZX /9F5 N36C

In order to load SG for 11.0 simply enter the
codewords above before selecting SG or SG OPS. swinstall will then
autoselect the COM and the product will install normally.

Unfortunately, the process for loading SG OPS for 11.0 is slightly more
complex since the codeword above does not unlock the COM from the SG OPS
CD 5011-7884 which is CD 4 of 5. Manufacturing have stated that it is
not possible to generate multiple codewords for a single bundle for an
application release so it is not possible to generate a second codeword
to unlock the COM on the SG OPS CD.

The solution here is to explicitly install the COM from CD 5 prior to
attempting the SG OPS installation. A warning will still be generated by
swinstall indicating the COM cannot be selected, but since it is already
installed on the system this can be ignored and SG OPS will be installed
correctly.

A second solution to this problem is to download the COM from
software.hp.com in the high availability section and install prior to
installing SG or SG OPS. Simply follow the installation instructions
available on the website. Note that the COM can be loaded before or
after SG or SG OPS but loading the COM first simplifies the overall
process if SG or SG OPS are not already loaded.

This problem is fixed on the March Application CD's where the
COM product is no longer codeword protected.

For existing customers who have loaded SG or SG OPS by overriding the
dependency options and wish to load the COM for use with Continental
Clusters or ServiceGuard Manager, the COM can be installed on a running
cluster without halting cluster services or packages on any node.