- Community Home
- >
- Storage
- >
- Data Protection and Retention
- >
- StoreEver Tape Storage
- >
- Re: C1537A not working with dds3 tapes anymore (me...
Categories
Company
Local Language
Forums
Discussions
Forums
- Data Protection and Retention
- Entry Storage Systems
- Legacy
- Midrange and Enterprise Storage
- Storage Networking
- HPE Nimble Storage
Discussions
Discussions
Discussions
Forums
Forums
Discussions
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
- BladeSystem Infrastructure and Application Solutions
- Appliance Servers
- Alpha Servers
- BackOffice Products
- Internet Products
- HPE 9000 and HPE e3000 Servers
- Networking
- Netservers
- Secure OS Software for Linux
- Server Management (Insight Manager 7)
- Windows Server 2003
- Operating System - Tru64 Unix
- ProLiant Deployment and Provisioning
- Linux-Based Community / Regional
- Microsoft System Center Integration
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Community
Resources
Forums
Blogs
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО02-27-2002 02:17 AM
тАО02-27-2002 02:17 AM
I cannot believe that this is the only answer from hp support.
There is a hidden fault which has to be corrected in my opinion.
Any help?
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО02-27-2002 02:33 AM
тАО02-27-2002 02:33 AM
Re: C1537A not working with dds3 tapes anymore (memory effect)
You can download it from: ftp://ftp.hp.com/pub/information_storage/software/ltt_27_eng.exe
Hope this helps,
Marco.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО02-27-2002 02:39 AM
тАО02-27-2002 02:39 AM
Re: C1537A not working with dds3 tapes anymore (memory effect)
Did you use a lot of DDS and DDS2 tapes after all? If so, then your engineer is correct.
Tape drives get replaced, not repaired. Wear-and-tear on the heads using a lot of tapes means that the life of a tape drive is short. You should replace tapes every now and then since old tapes wear the head down more quickly.
Try a cleaning cycle on the drive as a last resort.
HTH,
Vince
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО02-27-2002 02:54 AM
тАО02-27-2002 02:54 AM
Re: C1537A not working with dds3 tapes anymore (memory effect)
Since the drive has not that much woking hours (much less then mtbf) I am not willing to accept the response from support. the drive is compatible to dds and dds2. never heard that using a compatible tape can harm the drive.
I know which accus can suffer from memory effect but not dat streamers.
I just wanted to look if I could get any hints before consulting an attorney. I strongly believe this is a "hidden defect" which has to be replaced.
thanks
Johannes
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО02-28-2002 03:32 AM
тАО02-28-2002 03:32 AM
Re: C1537A not working with dds3 tapes anymore (memory effect)
Johannes,
It is certainly NOT true that DDS3 drives have a 'memory' where using certain types of media renders them unusable.
One final solution maybe to contact your local call centre and have them talk you through the "DDS3 re-calibration script".
Are you sure that you are out of warranty ? The surestores on these particular DATS have a 3 year warranty from mid 1997 onwards.
cheers
John
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО02-28-2002 08:00 AM
тАО02-28-2002 08:00 AM
Re: C1537A not working with dds3 tapes anymore (memory effect)
The re-calibration script does not work because it stops because of errors from the device. Unfortunately warrenty is over and it was working at the beginning of february. So just from one week to the other it refused to work with dds3 tapes. According to the logs, dds3 tapes have been used more often than others. tried to clean the drive with a fresh cleaning cartridge 6 times in a row. used fresh dds3 tapes - nothing. it is dead.
What I really hate is that you trust a brand and someday they tell you: yes, we know, we cannot help you because your warrenty is over.
(would be better they never told me about this memory effect, than I would accept a dead head and buy a new device)
I strongly believe they have to replace it because no tech person I know have ever heard of such a problem and therefore I could not assume of damaging my drive with dds2 tapes.
It only makes me angry having to spend so much time with this...
thank you anyway...
Johannes
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО03-01-2002 01:39 AM
тАО03-01-2002 01:39 AM
SolutionI don't want to contradict one of our technical support people but this 'tape memory' issue is not true.
Vincent Farrugia is mostly right when he says that certain patterns of media usage can affect the life of the tape drive, but then again so can other factors;
http://www.hp.com/cposupport/information_storage/support_doc/lpg51254.html
If you post your email address and let me know what kind of drive you have, then I'll see what can be done.
cheers,
John
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО03-01-2002 02:16 AM
тАО03-01-2002 02:16 AM
Re: C1537A not working with dds3 tapes anymore (memory effect)
thank you very much. I did not know you are from hp. I understand that you cannot agree to the memory effect issue.
please email me at matzka@chello.at for further discussing.
I would apreciate an easy solution.
thank you so much
Johannes
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО03-05-2002 02:02 AM
тАО03-05-2002 02:02 AM
Re: C1537A not working with dds3 tapes anymore (memory effect)
Yes.
I am from HP.
However, if there was any truth in this memory effect then I would happy to discuss it here.
We don't get automatically get an integrity bypass when we join a large organisation 8-)
John