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HP 2/20 HARD ERROR

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tropicalmind
Occasional Visitor

HP 2/20 HARD ERROR

I have an HP Surestore 2/20

Timestamp Invalid
Code 76, qualifier 21

Sequence 53, 54, 54, 53, 53

Clear tape path.

Any suggestions?
4 REPLIES
Torsten.
Acclaimed Contributor
Solution

Re: HP 2/20 HARD ERROR

"Clear tape path"

Sounds like something prevents the picker from movement.

Power down the lib, remove the magazines and inspect them. Is there still a cartridge in drive or picker?

Hope this helps!
Regards
Torsten.

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Curtis Ballard
Honored Contributor

Re: HP 2/20 HARD ERROR

It's always good to press enter on the display then next to go through the english translation of the codes.
tropicalmind
Occasional Visitor

Re: HP 2/20 HARD ERROR

Turns out the picker was bad. We were told to change the transport, now when we power on the library we get:

LIBRARY PARITIALLY UNAVAILABLE
1) Upgrade Library Firmware
2) SMC not present

Any ideas on the next step?
Curtis Ballard
Honored Contributor

Re: HP 2/20 HARD ERROR

I think the next step is the first one on the list, update the firmware. The robot probably has firmware that doesn't match the main controller.