HP C1537A HELP The Device reported and error on a request to mount the media.

[Melendez]

We have a HP C1537A SCSI Sequential device. Currently a normal backup is down on Monday nights. This job will take 3 tapes and about 13 hrs or so. The following days are incremental.
Lately we are getting the following error:
The Device reported and error on a request to mount the media.
Error reported: Unkown error

Event Type: Error
Event Source: NTBackup
Event Category: None
Event ID: 8001
Date: 4/5/2006
Time: 9:59:50 AM
User: N/A
Computer: FILESRVR
Description:
End Backup of 'K:' Verify: Off Mode: Replace Type: Normal

Here is my backuplog from the backup job

Backup Status
Operation: Backup
Active backup destination: 4mm DDS
Media name: "Media created 4/4/2006 at 8:45 AM"

Backup of "C: SYSTEM"
Backup set #1 on media #1
Backup description: "Set created 4/4/2006 at 8:45 AM"
Backup Type: Normal

Backup started on 4/4/2006 at 8:48 AM.
The operation was terminated by the user.
Backup completed on 4/4/2006 at 8:53 AM.
Directories: 213
Files: 798
Bytes: 259,515,887
Time: 5 minutes and 5 seconds

----------------------

Backup Status
Operation: Backup
Active backup destination: 4mm DDS
Media name: "Media created 4/4/2006 at 9:00 AM"

Backup of "K: \\Newfilesrvr\H"
Backup set #1 on media #1
Backup description: "Set created 4/4/2006 at 9:00 AM"
Backup Type: Normal


Backup completed on 4/5/2006 at 9:59 AM.
Directories: 5820
Files: 69401
Skipped: 11
Bytes: 21,540,192,921
Time: 12 hours, 43 minutes, and 42 seconds

Error: The device reported an error on a request to mount the media.
Error reported: Unknown error.

I've noticed that this only happens on the days i run a normal backups. tues - fri i have no problems. I have also noticed that on the days i run a normal backup the tape drive request a clean of the tape drive. Whenever the tape drive request a clean, those are the days i get the above error.

Any advice, comments are greatly taken.

Dave

[Jaclyn Rothe]

In this case an update/flash of the firmware on your drive is recommended to clear errors and set the drive back to default calibration. get LTT from: http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?pnameOID=406731&locale=en_US&taskId=135&prodSeriesId=406729&prodTypeId=12169


Also uninstall and reinstall tape drive drivers this often causes this type of issue.

[Melendez]

Thank you for the information. However, the link you submitted, directs me to a storageworks driver? Will this work with my SURESTORE? Just want to make sure before i DL the driver upgrade.

Thanks,

Dave

[Satish M.S.]

Dave:

To Download Library and Tape Tools, kindly click on the following link:

http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?pnameOID=406731&locale=en_US&taskId=135&prodSeriesId=406729&prodTypeId=12169


and choose the appropriate OS. Following this, download the Diagnostic called HP Storage Works Library and Tape Tools, Release 4.0.

If I can be of further assistance, do let me know.

Thanks

Satish