MSL4048 - Lost Admin Password

[Michael Wyant]

My customer has lost his admin password. How do I reset his library so he can change his admin password again??

[Jaclyn Rothe]

Call tech support to get a temporary passowrd good for 1 hour... this will allow you to reset the password.

1-800-474-6836 and say "DLT" at the voice prompt. That will get you to a tape storage rep. who can give you this temporary password.

[Curtis Ballard]

Can you please post back here and let us know how your password request went? Every call agent should know the process and I haven't seen any complaints so I think the process is working fine but some feedback would be nice.

[Caster Troy]

Hi All,
I just wana ask that what is the default password for Command View MSL for a new MSL4048?

[Curtis Ballard]

The default is that there is no administrator password for the front panel all features are open and no administrator access allowed from the web interface. You have to set an admin password from the front panel before web admin access is allowed.

[Caster Troy]

Hi Curtis,
I called up one of our regional offices that has the same library model. The engineer over there told me that HP ppl who delivered the library said the password is 00000000 and hey i tried it and it worked for me.
Cheers.

[Curtis Ballard]

Was that for account user or administrator?

[Caster Troy]

administrator

[Curtis Ballard]

From reading this thread it appears that the library being discussed here was preconfigured and at that time the password was set to 00000000 by the person that did the configuration.

We confirmed that libraries coming off of the production line do not have a default administrator password and will not allow web interface access to the administrator account until the password is set from the front panel.

[Graham Hyland_1]

00000000 Worked for me on lib & panel,
Could have been configured by someone other than HP though

[Paul D. Simpson]

00000000 worked for me from the web interface for Administrator login too.

[Peebs]

For business customers, call 1-800-334-5144 and use the keywords "MSL tape".  You will need to get the current system date/time off the MSL4048 for the technician to give you the temporary password.

[RbBsmn]

HP Can reset them for you. Important is that you know the date and time on the actual MSL.
As mentioned its only valid for 1 hour (1 hour on the clock, not 60 minutes!), so if you are not nearby, it might be useful to ask HP for several.

[AliHamidi]

Hi my friend

How to find date & time on actual MSL?

please help me . . .