StoreEver Tape Storage
cancel
Showing results for 
Search instead for 
Did you mean: 

ultrium 230 firmware update

Brian_130
Advisor

ultrium 230 firmware update

I started a firmware update on my drive and now the bars are about half way across the progess screen and have been sitting there for 30 minutes... heh Am I screwed?
16 REPLIES
Michael Schulte zur Sur
Honored Contributor

Re: ultrium 230 firmware update

Hi,

are you still fighting?
Could you give us more info about your tape configuration, internal,external,single etc..

Michael
Brian_130
Advisor

Re: ultrium 230 firmware update

I ended the task and reboot the system and it looks like it took the upgrade... all tests were fine..

external is what i have.
David Ruska
Honored Contributor

Re: ultrium 230 firmware update

Brian,

I would guess that you were using HP LTT on windows XP, 2000, or 2003.

On these OS platforms there is a "plug and play" windows feature that uses the drive firmware revision (returned in the SCSI Inquiry command) as part of unique device identifier. When the firmware revision changes, this functionality will see the device as removed ("Unsafe device removal" message appears) and then will rediscover the device as a "new" device. Usually LTT is able to finish the firmware update before the plug-n-play catches the change, but not always.

If you could email the "eventlog.ltt" file (stored in the logs folder) to ltt_team@hp.com, we can review the logs to see what happened.
The journey IS the reward.
Brian_130
Advisor

Re: ultrium 230 firmware update

sent
David Ruska
Honored Contributor

Re: ultrium 230 firmware update

Brian,

I should have mentioned that the eventlog is for the last execution of LTT. The log you sent shows only a read/write test which passed. If you had run LTT once after the fimware update hang, then send us the EventLog_backup_1.ltt file. If you ran it twice, then *_2.ltt, etc. Or, you can just send us them all and we'll weed through them!
The journey IS the reward.
Brian_130
Advisor

Re: ultrium 230 firmware update

will do.
Brian_130
Advisor

Re: ultrium 230 firmware update

it works fine so I'm not sending it... thanks... oh it was upgraded. :)
David Ruska
Honored Contributor

Re: ultrium 230 firmware update

OK, we'll assume it was a plug-n-play interaction, but without looking at the event logs I can't say for sure.
The journey IS the reward.
Brian_130
Advisor

Re: ultrium 230 firmware update

ok what the heck..i just sent it
David Ruska
Honored Contributor

Re: ultrium 230 firmware update

Sorry for the arm twisting - just like to check things out.
The journey IS the reward.
Brian_130
Advisor

Re: ultrium 230 firmware update

no problem. it's better to know
David Ruska
Honored Contributor

Re: ultrium 230 firmware update

Brian,

Thanks for sending in the logs.

The oldest log (backup 4) was Feb 6, and it showed an ASPI error (failed to initialize), which I suspect meant there were no SCSI HBAs (including PCMCIA cards) found.

The backup 3 log said:
"Device not accessible - cannot determine class driver, or opened exclusively"

That most often means you had either Windows Removable Storage Manager (RSM) running, or your backup application/services running.

There is no backup 2 log.

The backup 1 log has nothing (it was from Feb 24th), and the most recent event log had the read write test.

So, questions for you:

1) Were Windows RSM and your backup application/services (assuming you are not using native backup) disabled before running LTT?

2) Do you have the event log backup 2 file?
The journey IS the reward.
Brian_130
Advisor

Re: ultrium 230 firmware update

the services for backup exec were not stopped before... and i sent all the files that were in the log folder
David Ruska
Honored Contributor

Re: ultrium 230 firmware update


OK, thanks Brian. I'm not sure why LTT is missing one of the event log backup files. It is possible that it did not get closed properly when the tool hung (did you cntl-alt-delete to kill the tool?)

As the LTT splash screen cautions, you should stop any applications that are accessing (or could access) the storage devices before running LTT.

We can close this with the suspecion that an interaction between the backup service and or windows plug and play manager caused LTT to hang after the firmware update (without the missing event log we don't know for sure).

Thanks for the info you provided.
The journey IS the reward.
David Ruska
Honored Contributor

Re: ultrium 230 firmware update

Brian,

I think you had a follow-up which appeared as a separate thread. Unfortunately it has a null subject, so even us moderators can't get to it :-)
The journey IS the reward.
Brian_130
Advisor

Re: ultrium 230 firmware update

really? hmmm....

just said that I had never stopped the services before during previous upgrades but will from now on.

thanks