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06-07-2012 07:34 AM
06-07-2012 07:34 AM
Hi can someone explain the support process for the VSA? I figure I need to register my products to my HP account for starters. What information do I need to open a support case? (SAID, serial numbers?) Can someone provide the link where to go to log in to the support site?
I have tried to figure this out before, but the HP website isn't very easy to navigate.
Thanks.
Solved! Go to Solution.
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06-07-2012 06:24 PM
06-07-2012 06:24 PM
Re: Support Process
>Can someone provide the link where to go to log in to the support site?
I assume this is the HPSC:
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06-08-2012 06:06 AM - edited 06-08-2012 06:09 AM
06-08-2012 06:06 AM - edited 06-08-2012 06:09 AM
Solutionyea, they make it difficult to find.... I see that as a general problem for all HP sites (everything is hard to find).
I THINK the link is http://h20565.www2.hp.com/portal/site/hpsc/public/scm/home/ , but I'm not 100% sure since I haven't had to to test it. I did find http://h20000.www2.hp.com/bc/docs/support/SupportManual/c02220029/c02220029.pdf by going to support.lefthandnetworks.com which is what my physical media says, but that is really old!
edit: check out your last service agreement. My sais to call HP support @ 800-633-3600 and follow prompts. you will need your service agreement number and serial number or you can try going to www.itrc.hp.com.... there is a lot of info and it should all be on your support agreement contract.
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06-09-2012 11:24 PM
06-09-2012 11:24 PM
Re: Support Process
Physical Nodes when purchased in bundle.. like 2,3,4... have a single Bundle Serial associated with them.
And its the Bunde Serial Number which is attached with the Service Agreement ID or the Carepack details.
One can use the Bundle Serial to register a case for any of the nodes.
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06-12-2012 04:31 AM
06-12-2012 04:31 AM
Re: Support Process
Thanks all of you! the links provided by oikjn were especially helpful! The SAID turned out to be enough information for me to add my VSAs to my account and open a case.