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04-09-2021 01:00 AM
04-09-2021 01:00 AM
Checking for updates or view notifications in CMC doesn't work anymore. Last working check was few weeks ago. The HTTPS address CMS is using for checking news is https://downloads.hpe.com/pub/StoreVirtual/CMC/
but is shows:
Forbidden
You don't have permission to access /pub/StoreVirtual/CMC/ on this server.
Can HPE restore the access? StoreVirtual licences are still under valid support contract.
Solved! Go to Solution.
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04-09-2021 11:16 AM
04-09-2021 11:16 AM
Re: Updates check from CMC not working anymore
I have the same Problem cant update my Systems!
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04-11-2021 09:49 PM
04-11-2021 09:49 PM
Re: Updates check from CMC not working anymore
There is an issue with the Certificates. We nee to add and update them manually.
Request you to raise a ticket with the Support for the same.
I work at HPE
HPE Support Center offers support for your HPE services and products when and how you need it. Get started with HPE Support Center today.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]

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04-11-2021 09:52 PM
04-11-2021 09:52 PM
Re: Updates check from CMC not working anymore
We need to add the Certificates manually. Please have a ticket raised with the Support.
I work at HPE
HPE Support Center offers support for your HPE services and products when and how you need it. Get started with HPE Support Center today.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]

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04-12-2021 06:49 AM
04-12-2021 06:49 AM
Re: Updates check from CMC not working anymore
I have manually added the CA and the downloads.hpe.com certificate to the keystore using the import function from keytool.
This did not resolve the issue.
Please advise.
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04-14-2021 02:26 AM
04-14-2021 02:26 AM
Re: Updates check from CMC not working anymore
Same problem here. Please fix this HPE - or publish the solution somewhere.
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04-14-2021 07:43 AM
04-14-2021 07:43 AM
Re: Updates check from CMC not working anymore
There is a digital certificate issue with the CMC and we have a workaround.
Please log a Case with the Support and we can assist you to perform the workaround.
I work at HPE
HPE Support Center offers support for your HPE services and products when and how you need it. Get started with HPE Support Center today.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]

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04-15-2021 04:02 AM
04-15-2021 04:02 AM
Re: Updates check from CMC not working anymore
@Rachna-K - Well, I suppose a lot of customers are having the same problem, so I would suggest that you instead publish the solution here in the forums...
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04-15-2021 07:55 AM
04-15-2021 07:55 AM
Re: Updates check from CMC not working anymore
Completely agreed.
To say 'we know we broke it, open a ticket so we can fix it' seems a little disingenuous. If it broke, and HPE knows they broke it, then they should come out and state the fix.
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04-16-2021 08:14 AM - last edited on 12-19-2023 10:46 PM by Parvez_Admin
04-16-2021 08:14 AM - last edited on 12-19-2023 10:46 PM by Parvez_Admin
Re: Updates check from CMC not working anymore
I understand. I was waiting for an official Advisory on this which will be released soon.
Please find below the workaround:
We need to install new DigiCert Public SSL Intermediate Certificates (SHA1) certificates on
- Host machine where CMC is installed.
- CMC Java runtime environment
DigiCert Certificate installation and import steps:
Step 1: Login to Windows host where CMC is installed and make sure that internet connection is working properly on the same host.
Step 2: Download the new DigiCert certificate from below hyperlink.
New DigiCert Public SSL Intermediate Certificates under SHA1 Root
DigiCert TLS RSA SHA256 2020 CA1 (binary or DER)
[Edited by Admin: Removed expired link. Please refer to the discussions below to find the new updated link]
Step 3: Copy downloaded certificate “DigiCertTLSRSASHA2562020CA1.cer” into CMC installation directory (“C:\Program Files (x86)\HPE\StoreVirtual\UI\jre\bin”) and try to install it in machine (double click on certificate and install in windows host)
Double click on the Certificate to install on machine.
Click on ‘Install Certificate’
Click on “Next”
Click "OK" once the Import is successful.
Step 4: Open a command prompt in same directory path (“C:\Program Files (x86)\HPE\StoreVirtual\UI\jre\bin”) where CMC is installed.
Step 5: Run below keytool command to import the downloaded DigiCert certificate in JRE security which is used by CMC.
keytool –importcert –trustcacerts –alias <ALIASNAME> -file <PATH_TO_FILENAME_OF_THE_INSTALLED_CERTIFICATE> -keystore <PATH_TO_CACERTS_FILE> -storepass changeit
How to verify whether the imported certificate is added into ‘cacerts’ or not?
Run below keytool command to verify :-
keytool -list -keystore <PATH_TO_CACERTS_FILE> -alias <ALIASNAME>
(Enter keystore password: changeit )
Step 6: Close the CMC application instances and relaunch it again.
Step 7: Try to download the latest ‘upgrades.xml’ file thru CMC.
I work at HPE
HPE Support Center offers support for your HPE services and products when and how you need it. Get started with HPE Support Center today.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]

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04-16-2021 08:26 AM - last edited on 12-19-2023 10:48 PM by Parvez_Admin
04-16-2021 08:26 AM - last edited on 12-19-2023 10:48 PM by Parvez_Admin
Re: Updates check from CMC not working anymore
Is that an internal DNS name?
Server: one.one.one.one
Address: 1.1.1.1
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
*** Request to one.one.one.one timed-out
Please advise.
Edit:
I am assuming it is this one:
https://cacerts.digicert.com/DigiCertTLSRSASHA2562020CA1.crt
I have imported that into the keystore, as well as the Intermediate, and Trusted CA under both user, and computer context, and it is still not working.
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04-16-2021 09:19 AM
04-16-2021 09:19 AM
Re: Updates check from CMC not working anymore
I have attached the certificate.
Please use this one.
I work at HPE
HPE Support Center offers support for your HPE services and products when and how you need it. Get started with HPE Support Center today.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]

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04-16-2021 09:37 AM
04-16-2021 09:37 AM
Re: Updates check from CMC not working anymore
Certificate uploaded to the following FTP:
Drop Box Host: h1.ext.hpe.com (15.241.164.75, Failover: 15.241.48.67)
Login: es881153
Password Reference Number: XD7ok*YK
I work at HPE
HPE Support Center offers support for your HPE services and products when and how you need it. Get started with HPE Support Center today.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]

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04-16-2021 10:32 AM
04-16-2021 10:32 AM
Re: Updates check from CMC not working anymore
Hi,
When executing the command I get the following error
keytool -importcert -trustcacerts -alias alias -file "C:\Program Files (x86)\HP\StoreVirtual\UI\jre\bin\DigiCertTLSRSASHA2562020CA1.cer" -keystore "C:\Program Files (x86)\HP\StoreVirtual\UI\jre\bin" -storepass changeit
I started the DOS prompt with administrator rights...
If my post was useful, clik on my KUDOS! "White Star" !
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04-16-2021 12:45 PM
04-16-2021 12:45 PM
Re: Updates check from CMC not working anymore
Thats the command, not an error. Make sure the paths you are selecting are appropriate for your environment.
I have put that .cer in the trusted intermediate, and root authorities for both my logged on user, and the computer account. The import was succesful into the key store, and I can list/view it.
Still a no go on the server communication.
Here is all the output:
This is the keytool adding and view to teh keystore in java/CMC. Installed CMC local to my username to avoid running it as admin.
PS D:\Users\user\Documents\HPE\StoreVirtual\UI\jre\bin> .\keytool.exe -importcert -trustcacerts -alias digi256 -file .\DigiCertTLSRSASHA2562020CA1.cer -keystore keystore -storepass password
Certificate was added to keystore
PS D:\Users\user\Documents\HPE\StoreVirtual\UI\jre\bin> .\keytool.exe -list -keystore keystore
Enter keystore password:
Keystore type: jks
Keystore provider: SUN
Your keystore contains 1 entry
digi256, Apr 16, 2021, trustedCertEntry,
Certificate fingerprint (SHA1): 69:38:FD:4D:98:BA:B0:3F:AA:DB:97:B3:43:96:83:1E:37:80:AE:A1
User Context - User context to the same user I am running the CMC as.
This is the intermediate store:
PS C:\Users\user> Get-ChildItem Cert:\CurrentUser\CA\ | where {$_.thumbprint -eq "6938FD4D98BAB03FAADB97B34396831E3780AEA1"} | fl
Subject : CN=DigiCert TLS RSA SHA256 2020 CA1, O=DigiCert Inc, C=US
Issuer : CN=DigiCert Global Root CA, OU=www.digicert.com, O=DigiCert Inc, C=US
Thumbprint : 6938FD4D98BAB03FAADB97B34396831E3780AEA1
FriendlyName :
NotBefore : 9/23/2020 7:00:00 PM
NotAfter : 9/23/2030 6:59:59 PM
Extensions : {System.Security.Cryptography.Oid, System.Security.Cryptography.Oid, System.Security.Cryptography.Oid, System.Security.Cryptography.Oid…}
This is the CA store:
PS C:\Users\user> Get-ChildItem Cert:\CurrentUser\Root\ | where {$_.thumbprint -eq "6938FD4D98BAB03FAADB97B34396831E3780AEA1"} | fl
Subject : CN=DigiCert TLS RSA SHA256 2020 CA1, O=DigiCert Inc, C=US
Issuer : CN=DigiCert Global Root CA, OU=www.digicert.com, O=DigiCert Inc, C=US
Thumbprint : 6938FD4D98BAB03FAADB97B34396831E3780AEA1
FriendlyName :
NotBefore : 9/23/2020 7:00:00 PM
NotAfter : 9/23/2030 6:59:59 PM
Extensions : {System.Security.Cryptography.Oid, System.Security.Cryptography.Oid, System.Security.Cryptography.Oid, System.Security.Cryptography.Oid…}
Local Machine Context:
This is the interemediate store:
PS Cert:\> Get-ChildItem Cert:\LocalMachine\CA\ | where {$_.thumbprint -eq "6938FD4D98BAB03FAADB97B34396831E3780AEA1"} | fl
Subject : CN=DigiCert TLS RSA SHA256 2020 CA1, O=DigiCert Inc, C=US
Issuer : CN=DigiCert Global Root CA, OU=www.digicert.com, O=DigiCert Inc, C=US
Thumbprint : 6938FD4D98BAB03FAADB97B34396831E3780AEA1
FriendlyName :
NotBefore : 9/23/2020 7:00:00 PM
NotAfter : 9/23/2030 6:59:59 PM
Extensions : {System.Security.Cryptography.Oid, System.Security.Cryptography.Oid, System.Security.Cryptography.Oid,
System.Security.Cryptography.Oid...}
This is the CA store:
PS Cert:\> Get-ChildItem Cert:\LocalMachine\Root\ | where {$_.thumbprint -eq "6938FD4D98BAB03FAADB97B34396831E3780AEA1"} | fl
Subject : CN=DigiCert TLS RSA SHA256 2020 CA1, O=DigiCert Inc, C=US
Issuer : CN=DigiCert Global Root CA, OU=www.digicert.com, O=DigiCert Inc, C=US
Thumbprint : 6938FD4D98BAB03FAADB97B34396831E3780AEA1
FriendlyName :
NotBefore : 9/23/2020 7:00:00 PM
NotAfter : 9/23/2030 6:59:59 PM
Extensions : {System.Security.Cryptography.Oid, System.Security.Cryptography.Oid, System.Security.Cryptography.Oid,
System.Security.Cryptography.Oid...}
Still a no go on the communications. Restarted the CMC, and the machaine.
Please advise.
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04-16-2021 02:16 PM
04-16-2021 02:16 PM
Re: Updates check from CMC not working anymore
You have to point -keystore at the jre\lib\security\cacerts with that particular password
I work at HPE
HPE Support Center offers support for your HPE services and products when and how you need it. Get started with HPE Support Center today.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]

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04-16-2021 02:18 PM
04-16-2021 02:18 PM
SolutionPlease use the following command:
keytool -importcert -trustcacerts -alias downloads.hpe.com -file DigiCertTLSRSASHA2562020CA1.cer -keystore "C:\Program Files (x86)\HPE\StoreVirtual\UI\jre\lib\security\cacerts" -storepass changeit
Alias is not specified in the command mentioned.
I work at HPE
HPE Support Center offers support for your HPE services and products when and how you need it. Get started with HPE Support Center today.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]

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04-16-2021 02:25 PM
04-16-2021 02:25 PM
Re: Updates check from CMC not working anymore
Hi,
I confirm that this works. My CMC downloaded some new patches for my setup.
Thanks for the support @Rachna-K , good job!
If my post was useful, clik on my KUDOS! "White Star" !
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04-16-2021 02:32 PM
04-16-2021 02:32 PM
Re: Updates check from CMC not working anymore
There it is!!!!!
Thanks @Rachna-K that fixed me right up. I appreciate the help!
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04-17-2021 12:27 AM - edited 04-17-2021 12:27 AM
04-17-2021 12:27 AM - edited 04-17-2021 12:27 AM
Re: Updates check from CMC not working anymore
Great, it is working. Thanks.
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04-19-2021 07:40 AM
04-19-2021 07:40 AM
Re: Updates check from CMC not working anymore
@Rachna-K- Thanks for posting the solution. Saved me a bit of time with calling into support.
Quick note that the certificate link posted earlier in the thread no longer downloads. I pulled one from Digicert's site (https://cacerts.digicert.com/DigiCertTLSRSASHA2562020CA1.crt) instead. Then just slighly modified Rachna's command script to change DigiCertTLSRSASHA2562020CA1.cer to DigiCertTLSRSASHA2562020CA1.crt.
After reloading the CMC, all is well again with the world. Thanks everyone on this thread as well!