Storage Boards Cleanup
To make it easier to find information about HPE Storage products and solutions, we are doing spring cleaning. This includes consolidation of some older boards, and a simpler structure that more accurately reflects how people use HPE Storage.
Tape Libraries and Drives
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DLT 4000 read error

Michael Izak
Advisor

DLT 4000 read error

I have a DLT 4000 tape drive -- I'm able to backup my system to the tape but when I do a verify I get an error:

tape device reported an error on a request to read data from tape. error reported: hardware failure.

What does this mean and is the tape drive seriously compromised?

Thank you
2 REPLIES
Ralf Loehmann_2
Valued Contributor

Re: DLT 4000 read error

Hello Michael,

a hardware failure would mean something might be wrong with your drive.

You might check your drive with the LTT tool:
http://h18006.www1.hp.com/products/storageworks/ltt/index.html

Regards,
Ralf.
Michael Izak
Advisor

Re: DLT 4000 read error

I never heard of the LTT tools so I downloaded and installed them. They worked fine and recognized my tape drive. They reported I still have a read failure problem. I thought the tape heads were dirty like on a VCR so I took the read/write head out, cleaned it with alcohol across the surface, and put the head back in. The LTT tools tested and reported the read/write head worked fine. I continued making more backups but when I tried to veryify the backup the drive reported a read error (hardware error)

It looks like the read/write heads had gone bad or dirty. Is there a simple replacement, repair or cleaning procedure for the read/write heads? I hate to toss out an entire tape drive because of dirty or bad heads.