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Tape Libraries and Drives
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hp surestore autoloader problem with arcserve2k

Ben_32
Advisor

hp surestore autoloader problem with arcserve2k

arcserve2k backup with surestore autoloader,after back up few hours ,the arcserve's active log "type e6300 winnt scsi port error [absl:4061 cmd:0h] scsi command retry] "

the config is
win2k advance server sp2 (5.00.2195)

hp lto ultrium tape drive
provide hp
ver 1.00.1

hp c1557a scsi sequented device
provide microsoft
ver 5.0.2183.1
2 REPLIES
Marino Meloni_1
Honored Contributor

Re: hp surestore autoloader problem with arcserve2k

hi
e6300 is a scsi time out error
http://supportsearch.ca.com/query.html?qt=e6300+&col=fullsite&qc=fullsite

you speak about Ultrium,
but c1557a is a enquiry string for a dds3 autoloader,
what is your configuration?
are the errors related to the scsiport connected to which device?

what is the scsi controller? did you have last FW and scsi driver?

bye

marino
David Ruska
Honored Contributor

Re: hp surestore autoloader problem with arcserve2k

Yes, definately let us know if the failure was on the DDS3 autoloader, or with the HP LTO drive.

You can use HP Library & Tape Tools to update firmware on both of these devices. Ultrium firmware has been updated a few times since initial release.

http://www.hp.com/support/tapetools

You can also use LTT to run a read/write test, and review device error logs.

FYI, I beleive the HP LTO driver you mentioned is current.
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